Egentify - 2026 Pricing, Features, Reviews & Alternatives

Egentify is a cloud-based AI customer service and help desk platform built for Shopify and WooCommerce merchants. It autonomously handles inbound support across live chat, voice, and email, executing real actions through the Shopify and WooCommerce APIs rather than generating suggested responses alone. Core capabilities include order lookup and tracking, refund submission, product catalog search, cart modification, and natural-language policy and FAQ answering. A voice AI agent handles inbound phone calls, captures intent, and sends SMS confirmations, while an email AI layer auto-resolves inbound messages or pre-composes agent drafts for one-click sending. All channels are managed from a single unified dashboard, with EU data residency available on Enterprise plans.

When the AI cannot fully resolve a request, it instantly creates a ticket with complete conversation context and a suggested resolution for the human team. Escalation thresholds are configurable per workflow, for example, refund requests exceeding a defined amount are automatically routed to an agent. Customer recognition is automatic by email, account, or session, and AI responses are grounded in each customer's order history, addresses, and live store data. The platform integrates with Shopify and WooCommerce via API and connects to inbound support email through standard forwarding configuration.

Egentify is designed for ecommerce businesses of all sizes, from small stores using the free plan (50 conversations per month) to enterprise merchants running thousands of monthly conversations. Pricing is flat-rate with no per-resolution or per-seat fees, and voice, chat, and email AI are included in every plan. Security architecture includes AES-256 encryption at rest, TLS 1.3 in transit, and Postgres row-level security for tenant isolation. Customer data and prompts are not used to train AI models, and a Data Processing Agreement is available on request for GDPR compliance.