Fideliya Pass - 2026 Pricing, Features, Reviews & Alternatives

Fideliya Pass is wallet-native loyalty software. Every customer's loyalty card is a real Apple Wallet pass or Google Wallet loyalty object, issued, signed and kept up to date by Fideliya. There is no customer-facing app to install and no proprietary card format.

Enrolment: each point of sale has its own QR code and link. The customer scans it, gives a name and an email, and adds the card to Apple Wallet or Google Wallet in one tap. Enrolment pages are public, mobile-first and available in English, French, Spanish and Arabic with right-to-left layout.

Scanning: staff open the scanner in any mobile browser. No hardware, no native app, no per-device licence. A scan records the visit, awards a stamp or points, and the pass on the customer's phone is refreshed through the wallet's own update service within seconds. Because each point of sale has its own code, visits are attributed per location.

Loyalty mechanics: stamps against a target number of visits, or points with a tiered reward ladder; a reward message written on the card itself; automatic reset when a reward is claimed; digital gift cards issued as their own wallet passes, by balance or by number of sessions.

Owner tools: a card designer (logo, cover image, colours, field labels); a customer directory with per-customer visit history; retention analytics with 90 days of history; push broadcasts delivered to the pass itself, limited by plan (1 a month on Free, 3 on Pro, 10 on Enterprise); a referral programme with a shareable QR that rewards both sides; CSV export.

Team and locations: role-based access for team members (5 plus the owner on Pro, 10 on Enterprise) and multiple points of sale (1 on Free, 4 on Pro, unlimited on Enterprise). An Enterprise account can hold up to five separate businesses, each with its own cards, staff and data.

Integrations and automation: webhooks on Enterprise for enrolment, scan and reward events; Stripe-backed billing with self-service plan changes; Apple Wallet and Google Wallet as the delivery channel themselves, so no integration work is needed to reach the customer's phone.

Security and data: passes are cryptographically signed with Apple-issued certificates and registered per device, so only the real card updates; sign-in is handled by a dedicated identity provider; all traffic is HTTPS. Fideliya holds a customer's name, email, optional phone number and visit history, nothing more. Owners export their own data as CSV (Pro and above), and erasure removes the record rather than just the login.

Plans: Free for up to 20 customers. Pro 49.99 EUR a month, or 39.99 EUR a month billed yearly, for up to 2,500 customers, 4 locations and 5 team members plus the owner, with a 14-day free trial. Enterprise from 99.99 EUR a month, or 79.99 EUR a month billed yearly, with one business included and further businesses at 50 EUR each up to five, unlimited customers and locations, 10 team members plus the owner, unlimited gift card templates and webhooks. A one-time 49.99 EUR white-label add-on, available on Pro and Enterprise, removes Fideliya branding permanently; no plan includes it.