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GovQA

Knowledge base and help desk software

Table of Contents

GovQA - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

GovQA overview

What is GovQA?

GovQA is a knowledge base software that helps governmental organizations to streamline processes related to public records management, monitor subpoenas, track legal holds, handle compliance, and more from within a unified platform. With the correspondence module, elected officials can handle requests and communications with attorneys, media, legislative bodies, government agencies, and the public.

GovQA enables team members to manage and monitor claims while collaborating with county organizations, claims investigation personnel, and public works departments. It also lets small to large state, city, and country agencies handle citizen requests in multiple languages.

Starting price

2000 /
per year

Alternatives

with better value for money

GovQA reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.77/10

Rating distribution

Pros

“Once the system is set up, it is pretty seamless in it's use for Admin. It is a great tool for managing volumes of requests and is easy to keep track of due dates and progress on a request.”

Taresa R.

Records Retention Specialist

“I hope that you will speak to her personally to let her know how much, I and the Jacksonville Sheriff’s Office, value her professional support and great customer service.”

Agnes C.

Public Records Manager

“Also, the ease of use for the employees. We have over 20 departments that use the system and it was important for us to have a simple, straightforward and quick program to respond to FOIA requests.”

Amy K.

FOIA Coordinator

Cons

“GovQA - Slow, poorly laid out, and generally awful.”

Elliott U.

Counsel

“Sometimes it runs very slow. We have called in the trouble.”

Agnes C.

Public Records Manager

“It is very hard to distinguish between the brown (if that is the color) and the red.”

Kelly C.

Legal Assistant

Who uses GovQA?

Based on 14 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Government Administration

Law Enforcement

Accounting

Education Management

Others

Use cases

Government

Higher Education CRM

GovQA's key features

Most critical features, based on insights from GovQA users:

Knowledge base management

4.8

(4)

Task management

4.3

(4)

Reporting/Analytics

3.5

(4)

Alerts/Escalation

4.3

(4)

Mobile access

3.0

(2)

Workflow configuration

4.0

(4)

All GovQA features

Features rating:

4.2

(14)

Inspection management

1.0

(1)

For government

2.0

(1)

Document management

1.0

(1)

Self service portal

4.8

(4)

Workflow management

(0)

Work order management

(0)

Third-Party integrations

(0)

Records management

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Purchasing & receiving

(0)

Project management

(0)

Process/Workflow automation

(0)

Permit issuance

(0)

Incident management

(0)

Document storage

(0)

Data visualization

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Compliance management

(0)

Collaboration tools

(0)

Code enforcement

(0)

Calendar management

(0)

Billing & invoicing

(0)

Audit management

(0)

Approval process control

(0)

API

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

GovQA alternatives

GovQA

4.4

(14)

Starting from

2000

Per year

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

4.4

Customer Support

4.5

Connecteam

4.6

(4.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

HubSpot Service Hub

4.4

(186)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.2

Customer Support

4.5

Digital Integrated Management System

4.8

(21)

visit website

Starting from

Free

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

GovQA pricing

Value for money rating:

4.4

(14)

Starting from

2000

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about GovQA price and value

Value for money rating:

4.4

(14)

To see what individual users think of GovQA's price and value, check out the review snippets below.

“Once the system is set up, it is pretty seamless in it's use for Admin. It is a great tool for managing volumes of requests and is easy to keep track of due dates and progress on a request.”

Taresa R.

Records Retention Specialist

“I hope that you will speak to her personally to let her know how much, I and the Jacksonville Sheriff’s Office, value her professional support and great customer service.”

Agnes C.

Public Records Manager

GovQA integrations (1)

Top integrations

NEXGEN

GovQA support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Training options

Live Online

Documentation

Webinars

In Person

Videos

GovQA FAQs

Q. What type of pricing plans does GovQA offer?

GovQA has the following pricing plans:
Starting from: $2000.00/year
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of GovQA?

GovQA has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does GovQA support?

GovQA supports the following languages:
English

Q. Does GovQA offer an API?

No, GovQA does not have an API available.

Q. What level of support does GovQA offer?

GovQA offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

Government

Knowledge Base

IT Ticketing Systems