Hiya Connect - 2026 Pricing, Features, Reviews & Alternatives

Hiya Branded Call is a caller identification software solution that enables businesses to display their company name, logo and call reason on recipients’ mobile screens during outbound calls. The solution addresses the challenge of declining answer rates when most unidentified calls go unanswered. It serves organizations across healthcare, financial services, home services, travel and customer support operations that depend on successful phone connections to drive business outcomes. The platform operates at the network level through partnerships with mobile carriers and does not require integration with existing dialing systems or telecommunications infrastructure.

The branded call feature allows businesses to customize how outbound calls appear on supported networks and devices, displaying business identities with name, logo and reason for calling. The number registration service facilitates registration of phone numbers with mobile networks to reduce spam labeling risk and establish legitimacy. Reputation intelligence tools provide visibility into how numbers are labeled across carrier networks, translating call grading data into actionable insights. Management of multiple phone lines is supported, allowing branding of hundreds of lines individually with tailored identities.

Analytics and performance monitoring capabilities enable tracking of call effectiveness, identification of issues with specific numbers or teams and data-driven decision making. Anti-spoofing protection is provided through network-level authentication using an API pre-announcement that verifies call origins against registered numbers before branded caller identification is displayed.

The solution operates through partnerships with major mobile network operators in the United States, Canada, the United Kingdom, France, Germany and Spain. It also functions on unlocked Samsung devices globally, extending coverage beyond specific carrier agreements. Operation at the network infrastructure level requires businesses to upload their phone numbers into the platform and configure branding preferences. Branded displays typically become active within a few days following verification and setup. API-based authentication prevents fraudulent calls from displaying legitimate branding information, ensuring that only verified calls from registered numbers are presented as branded caller identification on participating networks.