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iTRUST
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one optometry solution
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iTRUST - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
iTRUST overview
What is iTRUST?
iTRUST is the leading global software provider for optometrists, opticals, eye hospitals, colleges, and enterprise eye health systems.
Supported in USA, Canada, UK, Australia, India, South Africa.
iTRUST is an all-in-one cloud-based EHR and practice management platform that streamlines patient care and enhances operational performance with self-service patient booking, automated messaging, and an intuitive POS system. As a secure HIPAA-complaint platform, iTRUST can be accessed via desktop, tablet, or any smartphone.
With iTRUST, businesses can reduce the time spent on managing patient appointments by allowing patients to book appointments using a website integrated real-time scheduler. Through the patient portal, patients can set up automatic reminders for future visits and orders as well as communicate with optometry professionals using unlimited 2-way messaging. For POS operations, businesses can instantly generate itemized receipts and customize order forms for seamless transactions. iTrust also offers comprehensive real-time analytics with daily office batch report summaries.
Social Reviews
Hundreds of 5 star reviews and counting!
STREAMLINE CHARTING
Save money with custom built exam templates in the cloud EHR that adapt to your requirements.
• Customize exam notes based on your workflows.
• Massive selection of optometry charting templates built by doctors like yours.
• Create timesaver workflows to finalize patient exams faster.
• All the exam data you need at a glance on the exam overview.
Learn more about charting
PRESCRIBE EFFECTIVELY
Seamlessly create, send, and manage all patients’ prescriptions.
• Transmit RXs to any valid e-Prescribing pharmacy and lab in the world.
• Realtime database updating to ensure the most accurate codes and medications.
• Auto coding to save physicians time with reducing medical errors.
• Easy access to previous prescriptions to gain insights on sequential prescribing patient management.
COMMUNICATE EFFORTLESSLY
Seamlessly communicate to patients via 2 way texting, automate appointment reminders, and recalls.
• Automated and direct messaging promotes a 5 star patient experience.
• Easily add or select from system contacts to transmitted reports to.
• Customized message templates enables endless marketing opportunities.
• Gain patient’s trust with direct text messaging and save time with appointment auto confirmation via a patient response
MANAGE PATIENT CLAIMS AND BILLING
Eliminate unwanted manual work during the billing process and gain valuable insurance payer insights.
• Generate and e-submit claims to any clearing house, one at a time or in batches.
• Outsource or use in office billing to managed all your claims anyplace anytime.
• Interactive reporting tables to track and manage all your insurance balances.
• Stay in compliance with our auto coding and pre claim validation features.
PROMOTE PATIENT ENGAGEMENT
Customize your patients experience when making appointments on your website.
Key benefits of using iTRUST
Being a part of iTRUST gives you access to Amazon.com web services and Microsoft Azure; the most secure HIPAA compliant data servers.
• Never download any software and always be up to date with the latest features.
• Peace of mind to never manage data, and that your data is backed up daily at multiple locations.
• We are always ensuring our data storage and security are tested and measured regularly.
• HIPAA complaint and certified to only ensure the best safety of patient data.
Starting price
Alternatives
with better value for money
iTRUST’s user interface
iTRUST pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
5.0
Features
5.0
Ease of use
5.0
Customer support
5.0
Reviews sentiment
What do users say about iTRUST?
Users say iTRUST is user-friendly, streamlines tasks, and offers a comprehensive set of features that make daily operations smoother. They find the learning curve manageable, with most adapting quickly, though some mention initial confusion or slow loading times before becoming comfortable with the system.
Reviewers appreciate the responsive and knowledgeable customer support, noting that issues are resolved quickly and the transition process is smooth. They feel the pricing is transparent and affordable, with many valuing the lack of monthly fees, though some mention that the cost can be a concern for smaller businesses.
Select to learn more
Who uses iTRUST?
Based on 119 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
iTRUST's key features
Most critical features, based on insights from iTRUST users:
All iTRUST features
Features rating:
iTRUST alternatives
iTRUST pricing
Value for money rating:
Starting from
No pricing info
User opinions about iTRUST price and value
Value for money rating:
To see what individual users think of iTRUST's price and value, check out the review snippets below.

Helen S.
Administrator

Helen S.
Administrator
iTRUST customer support
What do users say about iTRUST customer support?
Customer support rating:
We analyzed 22 verified user reviews to identify positive and negative aspects of iTRUST customer support.
Widespread user sentiment highlights the responsiveness and helpfulness of iTRUST customer support.
A significant portion of users report that support staff made onboarding and issue resolution smooth and seamless.
Support options
Training options
To see what individual users say about iTRUST's customer support, check out the review snippets below.
“Not only that, but the customer service is top notch and made our transition to iTrust super seamless.”

Allison D.
Verified Reviewer
“The customer support is exceptional, making implementation smooth and hassle-free.”
Samira A.
IT support
“Customer service was excellent. Whenever I had a question it was immediately answered.”

Kia R.
Project Manager
iTRUST FAQs
iTRUST has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of iTRUST?
iTRUST has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does iTRUST support?
iTRUST supports the following languages:
English
Q. Does iTRUST support mobile devices?
iTRUST supports the following devices:
Android, iPad, iPhone
Q. Does iTRUST offer an API?
No, iTRUST does not have an API available.
Q. What level of support does iTRUST offer?
iTRUST offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
















