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iTRUST Logo

All-in-one optometry solution

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iTRUST - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

iTRUST overview

What is iTRUST?

iTRUST is the leading global software provider for optometrists, opticals, eye hospitals, colleges, and enterprise eye health systems.

Supported in USA, Canada, UK, Australia, India, South Africa.

iTRUST is an all-in-one cloud-based EHR and practice management platform that streamlines patient care and enhances operational performance with self-service patient booking, automated messaging, and an intuitive POS system. As a secure HIPAA-complaint platform, iTRUST can be accessed via desktop, tablet, or any smartphone.

With iTRUST, businesses can reduce the time spent on managing patient appointments by allowing patients to book appointments using a website integrated real-time scheduler. Through the patient portal, patients can set up automatic reminders for future visits and orders as well as communicate with optometry professionals using unlimited 2-way messaging. For POS operations, businesses can instantly generate itemized receipts and customize order forms for seamless transactions. iTrust also offers comprehensive real-time analytics with daily office batch report summaries.

Social Reviews

Hundreds of 5 star reviews and counting!

STREAMLINE CHARTING

Save money with custom built exam templates in the cloud EHR that adapt to your requirements.

• Customize exam notes based on your workflows.

• Massive selection of optometry charting templates built by doctors like yours.

• Create timesaver workflows to finalize patient exams faster.

• All the exam data you need at a glance on the exam overview.

Learn more about charting

PRESCRIBE EFFECTIVELY

Seamlessly create, send, and manage all patients’ prescriptions.

• Transmit RXs to any valid e-Prescribing pharmacy and lab in the world.

• Realtime database updating to ensure the most accurate codes and medications.

• Auto coding to save physicians time with reducing medical errors.

• Easy access to previous prescriptions to gain insights on sequential prescribing patient management.

COMMUNICATE EFFORTLESSLY

Seamlessly communicate to patients via 2 way texting, automate appointment reminders, and recalls.

• Automated and direct messaging promotes a 5 star patient experience.

• Easily add or select from system contacts to transmitted reports to.

• Customized message templates enables endless marketing opportunities.

• Gain patient’s trust with direct text messaging and save time with appointment auto confirmation via a patient response

MANAGE PATIENT CLAIMS AND BILLING

Eliminate unwanted manual work during the billing process and gain valuable insurance payer insights.

• Generate and e-submit claims to any clearing house, one at a time or in batches.

• Outsource or use in office billing to managed all your claims anyplace anytime.

• Interactive reporting tables to track and manage all your insurance balances.

• Stay in compliance with our auto coding and pre claim validation features.

PROMOTE PATIENT ENGAGEMENT

Customize your patients experience when making appointments on your website.

Key benefits of using iTRUST

Stay on the cutting edge of technology in the cloud
Being a part of iTRUST gives you access to Amazon.com web services and Microsoft Azure; the most secure HIPAA compliant data servers.

• Never download any software and always be up to date with the latest features.
• Peace of mind to never manage data, and that your data is backed up daily at multiple locations.
• We are always ensuring our data storage and security are tested and measured regularly.
• HIPAA complaint and certified to only ensure the best safety of patient data.

Starting price

Free

Alternatives

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iTRUST’s user interface

Ease of use rating:

iTRUST pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(3)
5(116)

What do users say about iTRUST?

Users say iTRUST is user-friendly, streamlines tasks, and offers a comprehensive set of features that make daily operations smoother. They find the learning curve manageable, with most adapting quickly, though some mention initial confusion or slow loading times before becoming comfortable with the system.

Reviewers appreciate the responsive and knowledgeable customer support, noting that issues are resolved quickly and the transition process is smooth. They feel the pricing is transparent and affordable, with many valuing the lack of monthly fees, though some mention that the cost can be a concern for smaller businesses.

Select to learn more


Who uses iTRUST?

Based on 119 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care
Human Resources
Health, Wellness and Fitness
Information Technology and Services
Others

Use cases

Patient Scheduling
Web-Based EMR
Practice Analytics
Optometry
Medical

iTRUST's key features

Most critical features, based on insights from iTRUST users:

Patient records management
Online scheduling
EMR/EHR
Appointment management
Charting
HIPAA compliant

All iTRUST features

Features rating:

Wait list management
Check-in/Check-out
Room scheduling
Commenting/Notes
Drug reference database
Patient portal
Faculty/Staff management
Recurring appointments
E-Prescribing
Multi-Location
Calendar management
Insurance management
Task management
Recall Tracking
Reminders
For optometrists
Inventory management
Claims management
Customizable templates
SOAP notes

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iTRUST pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about iTRUST price and value

Value for money rating:

To see what individual users think of iTRUST's price and value, check out the review snippets below.

“I have been very happy with the level of service received. Very good value for money and recommended to others.”
Verified reviewer profile picture

Helen S.

Administrator

“The customer experience as a whole is what I like about iTRUST. From start to finish of my experience, the professional service that I have received is fantastic, most definitely a keeper.”
Verified reviewer profile picture

Helen S.

Administrator

iTRUST customer support

What do users say about iTRUST customer support?

Customer support rating:

We analyzed 22 verified user reviews to identify positive and negative aspects of iTRUST customer support.

Widespread user sentiment highlights the responsiveness and helpfulness of iTRUST customer support.

A significant portion of users report that support staff made onboarding and issue resolution smooth and seamless.

Support options

Chat
24/7 (live rep)
Phone support
Knowledge base
Faqs/forum
Email/help desk

Training options

Live online
Documentation
In person
Webinars
Videos

To see what individual users say about iTRUST's customer support, check out the review snippets below.

“Not only that, but the customer service is top notch and made our transition to iTrust super seamless.”

Verified reviewer profile picture

Allison D.

Verified Reviewer

“The customer support is exceptional, making implementation smooth and hassle-free.”

SA

Samira A.

IT support

“Customer service was excellent. Whenever I had a question it was immediately answered.”

Verified reviewer profile picture

Kia R.

Project Manager

iTRUST FAQs

Q. What type of pricing plans does iTRUST offer?

iTRUST has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of iTRUST?

iTRUST has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does iTRUST support?

iTRUST supports the following languages:
English


Q. Does iTRUST support mobile devices?

iTRUST supports the following devices:
Android, iPad, iPhone


Q. Does iTRUST offer an API?

No, iTRUST does not have an API available.


Q. What level of support does iTRUST offer?

iTRUST offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

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