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TherapyNotes, LLC vs iTRUST Comparison (2026)

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Good recommendations?

TherapyNotes, LLC logo

TherapyNotes, LLC

iTRUST logo

iTRUST

Overview

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

iTRUST enables professionals to seamlessly create, send, and manage all patients’ prescriptions. It lets professionals seamlessly communicate with patients via 2 way texting, automates appointment reminders, and recalls.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

69

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

972

5

4

3

2

1

759

156

29

13

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5.0

151

5

4

3

2

1

147

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

“Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do!”
CM

Colleen M.

Owner Provider

“I used the video capacity for multiple locations but have discontinued it.”
Verified reviewer profile picture

Irina R.

Psychologist

“I work with healthcare clients and one of my clients is integrated with TherapyNotes.”
Verified reviewer profile picture

Jenna O.

Digital Marketer

Pros

“The platform really ties everything together with seamless integration between EHR, billing, and my AI tools, so I really only need one service!”
Verified reviewer profile picture

Deron B.

Prouct Engineer

“The speed, customer service and seamless integration between EHR, optical POS, billing, texting, and AI tools make iTRUST stand out.”
Verified reviewer profile picture

Valerie E.

Project Manager

“It offers excellent value for money, with secure, HIPAA-compliant systems and seamless multi-location management that truly enhances practice efficiency.”
Verified reviewer profile picture

Amanda G.

HR Generalist

Cons

“I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission.”
Verified reviewer profile picture

Michelle G.

Therapist

“It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments.”
KL

Kristin L.

Therapist

“A system designed for billing and claims submission should not create this level of risk or shift the burden onto providers to repeatedly follow up and correct errors they did not cause.”
Verified reviewer profile picture

Michelle G.

Therapist

Cons

“A con is that the experience felt a little basic, so there was not much room for customization or personalization.”
Verified reviewer profile picture

Taylor B.

File Assistant

“My only gripe is that it's only for crypto and metals but I wouldn't consider it con.”
TJ

Travis J.

Systems Analyst

“You get what you pay for and the upgrades will cost you, in this situation.”
Verified reviewer profile picture

Kelly D.

Procurement

  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features135
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Claims Tracking
  • Client Portal
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Optometrists
  • For Psychiatrists
  • Forms Management
  • Formulary Management
  • Generative AI
  • Group Scheduling
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Refills
  • Online Scheduling
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Communications
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Prescription Management
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Reporting
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Room Scheduling
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Session Notes
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Telemedicine Integration
  • Teletherapy
  • Template Management
  • Therapy Notes
  • To-Do List
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management
  • Total features27
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Check-in/Check-out
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Claims Tracking
  • Client Portal
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Optometrists
  • For Psychiatrists
  • Forms Management
  • Formulary Management
  • Generative AI
  • Group Scheduling
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Refills
  • Online Scheduling
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Communications
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Prescription Management
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Reporting
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Room Scheduling
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Session Notes
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Telemedicine Integration
  • Teletherapy
  • Template Management
  • Therapy Notes
  • To-Do List
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations3
  • Google Calendar
  • Microsoft Outlook
  • iCloud
  • Total integrationsN/A
  • Google Calendar
  • Microsoft Outlook
  • iCloud