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Practice Mate vs iTRUST Comparison (2026)

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Practice Mate logo

Practice Mate

iTRUST logo

iTRUST

Overview

Practice Mate by Office Ally is a HIPAA-compliant medical practice management solution that simplifies revenue cycle management, reporting, billing, and streamlined booking to increase efficiency in your practice. Get started today at no cost.

iTRUST enables professionals to seamlessly create, send, and manage all patients’ prescriptions. It lets professionals seamlessly communicate with patients via 2 way texting, automates appointment reminders, and recalls.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

171

5

4

3

2

1

120

36

8

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

5.0

151

5

4

3

2

1

147

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

“We like to run the report and have the partially applied or unapplied payments displayed for faster applied payments vs. searching through the whole list of payments.”
JM

Joy M.

Founder and Sole Owner

“We can keep patient credit card payments up to date and storing the credit card information for future sessions with reports is valuable.”
JS

James S.

Chief Operating Officer

“PM posts the claims and gives me an easy way to keep track of claims and billing for what is not covered by insurance. Once it's set up it continues to deliver.”
HS

Henry S.

Psychologist

Pros

“The platform really ties everything together with seamless integration between EHR, billing, and my AI tools, so I really only need one service!”
Verified reviewer profile picture

Deron B.

Prouct Engineer

“The speed, customer service and seamless integration between EHR, optical POS, billing, texting, and AI tools make iTRUST stand out.”
Verified reviewer profile picture

Valerie E.

Project Manager

“It offers excellent value for money, with secure, HIPAA-compliant systems and seamless multi-location management that truly enhances practice efficiency.”
Verified reviewer profile picture

Amanda G.

HR Generalist

Cons

“Several times a payment has shown up in my checking account, but the info does not show up on the accounting page, so I can’t identify which patient to credit the payment to.”
KB

Kate B.

Psychologist

“Began using PM 15 years ago, when our server-based software presented too many risks to stability and backups.”
JN

Josef N.

BUSINESS MANAGER

“It can be an issue when the wifi connection goes down.”
HL

Hyeong L.

Chiropractor

Cons

“A con is that the experience felt a little basic, so there was not much room for customization or personalization.”
Verified reviewer profile picture

Taylor B.

File Assistant

“My only gripe is that it's only for crypto and metals but I wouldn't consider it con.”
TJ

Travis J.

Systems Analyst

“You get what you pay for and the upgrades will cost you, in this situation.”
Verified reviewer profile picture

Kelly D.

Procurement

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features93
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Cancellation Management
  • Candidate Profiles
  • Case Management
  • Charting
  • Check-in/Check-out
  • Claims Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Email Reminders
  • Employee Management
  • Facility Scheduling
  • Faculty/Staff Management
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Optometrists
  • For Orthopedics
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Live Chat
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • No-Show Tracking
  • Online Scheduling
  • Patient Communications
  • Patient Database
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-Appointment Screening
  • Prescription Management
  • Prescription Renewal
  • Real-Time Reporting
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Room Scheduling
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Wait List Management
  • Total features27
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Cancellation Management
  • Candidate Profiles
  • Case Management
  • Charting
  • Check-in/Check-out
  • Claims Management
  • Client Portal
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EHR/EMR Integration
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Email Reminders
  • Employee Management
  • Facility Scheduling
  • Faculty/Staff Management
  • For Group Therapy
  • For Mental/Behavioral Health
  • For Optometrists
  • For Orthopedics
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Live Chat
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • No-Show Tracking
  • Online Scheduling
  • Patient Communications
  • Patient Database
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-Appointment Screening
  • Prescription Management
  • Prescription Renewal
  • Real-Time Reporting
  • Recall Tracking
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Room Scheduling
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Wait List Management

Integrations

  • Total integrations1
  • EHR 24/7
  • Total integrationsN/A
  • EHR 24/7