Muzau - 2026 Pricing, Features, Reviews & Alternatives

Muzau is a cloud-based, no-code platform that lets small and mid-sized businesses build custom AI agents to handle customer follow-up tasks without IT support or installation. Agents operate across email, SMS, web forms, and website chat, reading inbound messages and responding within minutes, around the clock, including evenings and weekends. Target users span all sectors: retail shops, online stores, professional firms, agencies, gyms, caterers, garages, and tradespeople, as well as startups managing high volumes of customer requests without the capacity for manual follow-up. The application runs entirely in the browser, with data and infrastructure hosted on servers in Paris, France, and is GDPR-compliant by design.

Muzau agents are configured around a shared knowledge base called the Company Brain, populated from the business's website, documents, emails, and past answers. All agents draw exclusively from this source and do not generate responses from general model knowledge, preventing invented prices or inaccurate information. When an answer is missing, agents escalate to the business owner rather than guessing. Platform-enforced guardrails lock prices and recipient addresses to verified business data. Agents also resist prompt injection, acting only within limits set by the business owner regardless of instructions embedded in inbound customer messages. The underlying AI model can be swapped without reconfiguring agent behaviour, insulating businesses from model-level changes.

Core agent capabilities in Muzau include: automated follow-up on quotes and open opportunities at configurable intervals; appointment booking against live calendar availability via Google Calendar or Outlook; lead qualification collecting need, budget, and timing filed into a tracking sheet; meeting notes processing that separates decisions from actions and assigns owners with due dates; payment follow-up on deposits and unpaid invoices; and post-service loyalty actions including Google review requests and re-engagement campaigns. Each agent receives its own email address. A website chat widget installs via a single line of code. Integrations cover Gmail, Outlook, Google Calendar, Google Sheets, Google Drive, website forms, and website chat. Autonomy is adjustable per agent: owners can require approval before any action is sent, or allow agents to act and report back. Every action is logged.