Olly - 2026 Pricing, Features, Reviews & Alternatives

Olly is a cloud-based, AI-powered online reputation management platform designed for restaurants, hotels, retail businesses, professional services, and salons. It aggregates customer reviews from major platforms including Google, Facebook, Yelp, and TripAdvisor into a single dashboard, eliminating the need to monitor multiple sites independently. AI-driven sentiment analysis surfaces recurring complaints, praises, and sentiment patterns across reviews, surveys, and social mentions, giving businesses a structured view of customer perception. Automated review request campaigns, delivered via email and SMS, are triggered by CRM and POS system events to capture feedback at optimal moments based on past customer interactions. AI-generated response suggestions, written in the brand's tone, support timely and consistent engagement with reviewers at scale.

Olly provides analytics dashboards covering star rating trends, review volume over time, and competitor benchmarking against nearby businesses. Instant alerts notify teams of new or critical reviews, supporting rapid response workflows. AI-driven insights identify top-performing services and recurring feedback themes across platforms, translating raw review data into actionable service improvement guidance. The platform is available via web and mobile applications under a subscription model, with a free trial available. It is suited for local businesses, marketing agencies, and brand owners managing multi-location or multi-platform online reputation.