Recovery Waterfall - 2026 Pricing, Features, Reviews & Alternatives

Recovery Waterfall is a cloud-based session recovery workflow designed for multi-site and in-home ABA (Applied Behavior Analysis) therapy organizations. Delivered via a family-facing mobile app and a staff-facing web board, it runs alongside an existing EMR without replacing billing, EVV, or clearinghouse systems of record. When a session is cancelled or results in a no-show, a structured recovery path activates automatically, routing the missed hour through a documented, repeatable process that does not depend on any single staff member.

The workflow operates in three coordinated steps. First, the cancelled hour is posted to a shared makeup board and the care team is notified. Families then select available makeup times directly from the mobile app, in English or Spanish, with no phone calls required. Staff claim open slots from the board, but no session is booked without explicit family approval. Families retain visibility into who claimed the makeup and when, and hold final confirmation authority. Critically, a session is only marked as recovered once it is actually delivered, preventing inflated recovery metrics.

Recovery Waterfall targets ABA therapy owners and operators managing session attrition across multiple locations and staff. By structuring the recovery process end-to-end, it addresses revenue lost to unrecovered cancellations, keeps prescribed treatment hours on track, and gives both clinical teams and families a transparent, accountable path from missed session to delivered makeup.