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BMC Helix ITSM vs Proactivanet Comparison (2026)
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Good recommendations?
BMC Helix ITSM
5
40
4
53
3
18
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Proactivanet
5
43
4
9
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
Proactivanet helps businesses manage their IT assets, services, and tasks in a comprehensive way. It is an ITAM/ITSM software that covers 100% of their needs, has gold-level certification from ITIL software scheme, and is certified in 13 PinkVERIFY 2011 processes.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.1
116
5
4
3
2
1
40
53
18
4
1
- Value for money
- Ease of use
- Features
- Customer support
4.8
52
5
4
3
2
1
43
9
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Aishwarya T.
Salesforce Consultant
Pankaj K.
NOC
Marie J.
Services Architect
Pros
Not enoughreviews yet
Cons
Burak S.
Solution Architect
Marie J.
Services Architect
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features18
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Visualization
- Drag & Drop
- Email Management
- Generative AI
- Help Desk Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Workflow Management
- Total features34
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Visualization
- Drag & Drop
- Email Management
- Generative AI
- Help Desk Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Workflow Management
Integrations
- Total integrations1
- Yurbi
- Total integrationsN/A
- Yurbi
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