saoma - 2026 Pricing, Features, Reviews & Alternatives

Saoma is a cloud based spa management platform designed for hotel and day spa environments. The platform streamlines operations, automates workflows, and unifies scheduling with enterprise property management systems. It caters to four star and five star hotel spa facilities requiring seamless synchronization of guest data and coordinated booking processes. Spa directors and concierge teams leverage the system to replace paper agendas, spreadsheet applications, and disconnected billing modules.

The platform consolidates treatment rooms, therapists, and spa locations into a single multi site schedule. It supports simultaneous room and therapist assignments, duo bookings, and real time conflict alerts. A mobile application for therapists provides push notifications, in session add ons, schedule access, and earnings reporting. The client facing booking interface operates through a white label web application that guests access via in room QR codes with no login requirement and booking confirmations in under ten minutes.

An artificial intelligence agent processes inbound email inquiries by extracting treatment details, preferred time slots, and client information to generate pending bookings for concierge approval. Payment processing options include card transactions, mobile wallet support, and in room checkout functionality without dedicated terminals. The system manages gift cards, promotional codes, multi session packages, therapist commission calculations, daily closing reports, and automatic venue invoicing. Additional capabilities include abandoned cart recovery, cancellation and no show protocols, and post treatment satisfaction surveys.

The platform integrates natively with Opera Cloud and Mews property management systems for automatic room charge posting and real time guest profile synchronization. Connections with payment networks, messaging services, and internal communication channels enable an ecosystem that supports custom integrations via a public application programming interface with authentication keys and usage quotas as well as single sign on with enterprise login protocols. Hotels may apply full branding customization across customer interfaces and messaging in multiple languages. A guided two week onboarding process includes system configuration, staff training, and deployment of booking interfaces and mobile applications.