Silvox - 2026 Pricing, Features, Reviews & Alternatives

Silvox is a cloud-based (SaaS) customer support ticket platform built for small to mid-sized e-commerce businesses and online shops. Incoming support emails are automatically converted into tickets, classified, and prioritized by AI. Order and shipment data from connected shop systems (including Shopify) are pulled directly into each ticket's context, giving support teams the information needed to resolve requests without switching tools. AI reads a configurable knowledge base containing shop-specific details such as shipping times, return deadlines, and policies, then generates complete draft replies for team review and approval before any message is sent. All core ticket processing runs on European infrastructure: the database is hosted in Stockholm and the AI model in France, with no US-based providers in the core processing path.

Silvox targets e-commerce support teams of one to unlimited members, with a primary focus on the German-speaking market. Teams connect an existing mailbox (Gmail, Outlook, GMX, IONOS, or any business provider via IMAP) in under two minutes with no email migration required. Staff can be invited and assigned to tickets in seconds, with co-editing and role management available across the team. A full data export is accessible directly from the dashboard at any time, and no third-party tracking, analytics, or ad pixels are present in the platform. Setup takes approximately two minutes, and the subscription runs month-to-month with no lock-in contract.