Tech-Support Pro - 2026 Pricing, Features, Reviews & Alternatives

Tech Support Pro is technical support software built for OEM equipment manufacturers running an internal support desk. Instead of scattering call notes, service history, and fixes across spreadsheets and one technician's memory, everything lives on the machine's record — searchable by serial number, by anyone on the team.

Look up any machine in seconds. Enter a full or partial serial number and land directly on its call history, warranty status, customer contact, and every service record tied to it. When a tough problem gets solved, it goes into a searchable Knowledge Base tagged by machine model, so the next agent who hits the same issue finds the fix in minutes instead of starting from scratch.

Escalations are assigned to a named person with a due date and an email notification, so nothing sits unowned in a general queue. Overdue items are flagged automatically, and supervisors get a daily digest of everything still open. Every part used on a service record is tracked automatically against that machine's warranty window, so warranty cost analysis is always current without anyone calculating it by hand.

Tech Support Pro also includes full browser-based remote support at no extra cost: remote screen viewing, keyboard and mouse control (with customer approval required every session), and two-way file transfer — all peer-to-peer encrypted, with every session and transfer logged automatically to the call record. No plugins, no downloads, and no separate TeamViewer-style subscription stacked on top of your support software.

Two roles keep access simple: Agents get everything needed to work a call end-to-end, and Supervisors get full oversight — team-wide escalation visibility, parts catalog management, and a full reporting suite with analytics, keyword trends, and exports.

Flat-rate pricing at $149/month includes unlimited agents, supervisors, and machines — no per-seat fees, no module add-ons, and no contract. Cancel anytime.