Teiro - 2026 Pricing, Features, Reviews & Alternatives

Teiro is care workforce software built for Australian disability support, aged care and community health providers. It replaces the spreadsheets, paper forms and personal phone messaging many providers coordinate care on, with one platform covering scheduling, NDIS billing, medication, incident reporting and staff credentialing.

The scheduling board is drag-and-drop with automatic conflict detection, flagging double-bookings and qualification gaps at the point a shift is assigned rather than after a carer arrives at a client's door. Carers use a dedicated mobile app for iOS and Android to see their shifts, check in and out with GPS confirmation, and report incidents from the field. Where a carer has no mobile signal, the app queues the check-in or check-out on-device and syncs automatically once reconnected.

NDIS billing runs across agency-managed, plan-managed and self-managed funding. A billing run is generated from completed, verified shifts and rated against each participant's service agreement. Lines with an issue, such as missing attendance evidence or an expired worker screening check, are held automatically with the reason shown, not submitted or silently dropped. For agency-managed participants, Teiro prepares a bulk payment request file in the format the NDIA requires; it does not connect directly to PRODA or PACE, and the file is uploaded to the myplace provider portal manually. Plan-managed and self-managed participants are invoiced from inside Teiro, and remittances are matched back to claim lines automatically.

Teiro includes a digital medication administration record (MAR) with monthly and daily views, single and batch dose administration, PRN dose tracking, and Webster pack (dose administration aid) recording. Every dose is signed regardless of outcome, whether given, refused, withheld, self-administered or missed, the same discipline as a paper MAR. Schedule 8 and other controlled drug entries require a fresh biometric confirmation at the point of administration, with an in-app PIN as the fallback.

Incident reporting captures structured detail and timestamps the moment a carer raises it. Aged care providers get SIRS workflow support: Teiro tracks the deadline once a category is assigned and produces the record needed to lodge a notification, without determining reportability or submitting it. Carer assignment is credential-gated: qualifications and compliance documents carry automated expiry alerts, and client-required competencies and safeguarding exclusions are enforced automatically when a shift is assigned.

An SMS and email communications hub keeps shift notifications and client messaging inside the platform rather than on a carer's personal phone. When a support worker is rostered onto a visit, a messaging channel to that client opens automatically; the client gets an ordinary SMS from Teiro's one Australian platform number, and the carer's own number is never exposed. Every message is recorded on the client's record. Document generation from templates, role-based access control and a full audit trail cover the rest of the record-keeping.

Every Teiro plan runs the same full platform. The first 5 active users in any organisation are free, forever, with no credit card and no time limit; this is a pricing floor, not a capability tier, and there is no feature gating anywhere in the product. Standard plans add seats beyond the first 5 at $9 AUD per user per month, so a 10-user organisation pays for 5 seats. A Professional plan is available at $29 AUD per user per month with faster support response and an onboarding call, on the same full platform.

Teiro is used by operations managers, care coordinators and compliance leads at Australian disability support, aged care and community health organisations, most commonly those with 10 to 500 care staff. It is built and hosted in Australia and compliant with the Privacy Act 1988. Teiro is considered an alternative to ShiftCare, Lumary, Brevity and CareMaster.