ticketflow - 2026 Pricing, Features, Reviews & Alternatives

TicketFlow is an IT Service Management and helpdesk platform developed in Spain. The software consolidates incident management, technical support ticketing, change request workflows, SLA analytics, and attachment previewing in a single interface. The platform is hosted on the European Google Cloud Platform to maintain data residency in the European Union and to comply with the General Data Protection Regulation. It is designed for IT support teams and managed service providers that serve multiple client organizations within a unified environment.

The platform provides incident and ticket management functionalities with customizable workflows for status and priority definitions. Tickets can be created, assigned, and prioritized with status configurations that are specific to each client. Status workflows may be named, color coded, and arranged on a Kanban board to define initial and final processing stages. Email integration automatically converts inbound messages into tickets and enables agents to respond from within the platform. File attachments can be previewed in portable document format, spreadsheet, text document, image, plain text, and structured data formats without requiring download.

The change request module supports approval workflows, activity history tracking, and status settings that are tailored to each client. Real time analytics and reporting deliver metrics on response times, ticket volumes by client, agent workload distribution, and compliance with agreed service levels. A multi client architecture enables management of tickets and data for multiple organizations within a single account with complete segregation of client information. Each client environment can be configured with response and resolution parameters and as many as five custom fields that include text, numeric, list, or radio button types for display in the client portal.

Automated routing rules can assign inbound tickets based on criteria such as sender address, subject line, or message content, and can be scoped to individual clients. Role based access control defines which modules each user role such as Owner, Administrator, Technician, or Client may access. Session management enforces single concurrent sessions per user and logs all user activity. The platform relies on standard email protocols for ticket creation and response. Published documentation does not reference application programming interfaces or connectors to external systems. Organizations requiring integration beyond email connectivity may engage the vendor to discuss custom options.