toern - 2026 Pricing, Features, Reviews & Alternatives

toern offers an intelligent returns solution for e-commerce. The software automates the entire returns process – from label creation to refunds – helping online stores turn returns from a cost factor into a strategic advantage. With seamless integration, toern easily fits into existing shop and logistics systems. The solution also supports smooth exchange processes, boosting customer satisfaction and repeat purchase rates. By leveraging intelligent data collection from images, text, and voice inputs, toern provides valuable insights into return behavior through AI-driven analytics, enabling data-based decisions that drive sustainable business optimization. toern offers an intelligent returns solution for e-commerce that automates returns and exchange processes, integrates seamlessly, and enables data-driven decisions through AI-powered analytics. The Features of toern – Smart, Flexible, and Effective Returns Portal - Automates the entire process from return registration to refunds - Offers customizable options to suit your return strategy - Fast implementation – integration within just 30 minutes into existing systems Tracking & Analysis - Provides real-time overview of all return data and trends - Identifies cross-product issues like fit problems early on - Enables targeted optimizations for the sustainable reduction of returns Smart Return Reasoning - Analyzes return reasons using AI-driven insights from images, text, and voice messages - Automated evaluations for continuous process improvement - A valuable customer retention tool that allows customers to provide feedback and actively share their experiences Peer-to-Peer Shipping - Reduces costs and CO₂ emissions by directly forwarding returns to new buyers - Increases product availability and relieves inventory pressure - Prevents out-of-stock situations and improves delivery capability