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RenewityRMA Logo
RenewityRMA
4.9
(10)

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Returns management and product service tracking solution

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(1)

RenewityRMA Pricing, Features, Reviews and Alternatives

RenewityRMA product overview

What is RenewityRMA?

RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars

RenewityRMA pricing information

Value for money

5.0

/5

10

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RenewityRMA features

Functionality

4.6

/5

10

Total features

40

4 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Customizable Branding
Alerts/Escalation
Email Management
Alerts/Notifications
Knowledge Base Management
Workflow Management

Functionality contenders

RenewityRMA users reviews

Overall Rating

4.9

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

9

1

0

0

0

Pros
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues.
Cons
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
There are no predesigned reports and graphics to assist managers and users of the system. There is no graphics regarding KPI that allow to benchmark.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

Overall rating contenders

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Bob R.

Verified reviewer

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service Flexibility

Reviewed 4 years ago

My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.

Pros

Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.

Cons

We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.

PB
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Peter B.

Sporting Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Renewity RMA is the perfect warranty solution

Reviewed 4 years ago

Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.

Pros

It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.

Cons

It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.

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Candace F.

Verified reviewer

Industrial Automation, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product for the Money

Reviewed 4 years ago

Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!

Pros

This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.

Cons

The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.

LA
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Lubin A.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Renewity software used to treat tickets and RMA

Reviewed 4 years ago

We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.

Pros

It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast.

Cons

There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved.

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Lee S.

Verified reviewer

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fast Forward your RMA Process

Reviewed 4 years ago

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.

Pros

RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.

Cons

I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.

RenewityRMA FAQs and common questions

Q. What type of pricing plans does RenewityRMA offer?

RenewityRMA has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of RenewityRMA?

RenewityRMA has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does RenewityRMA support?

RenewityRMA supports the following languages:
English


Q. Does RenewityRMA offer an API?

No, RenewityRMA does not have an API available.


Q. What other apps does RenewityRMA integrate with?

RenewityRMA integrates with the following applications:
Salesforce Sales Cloud, Zendesk Suite


Q. What level of support does RenewityRMA offer?

RenewityRMA offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat

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