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RenewityRMA
Returns management and product service tracking solution
(2)
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RenewityRMA Pricing, Features, Reviews and Alternatives
RenewityRMA product overview
What is RenewityRMA?
RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.
Typical customers
Platforms supported
Support options
Training options
RenewityRMA pricing information
Value for money
5.0
/5
10
Starting from
69
/user
Per month
Pricing options
Value for money contenders
RenewityRMA features
Functionality
4.6
/5
10
Total features
67
6 categories
Most valued features by users
Functionality contenders
RenewityRMA users reviews
Overall Rating
4.9
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
9
1
0
0
0
Lee S.
Overall rating contenders
Bob R.
Medical Devices, 51-200 employees
Used daily for 2+ years
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My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.
Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.
Peter B.
Sporting Goods, 51-200 employees
Used daily for 2+ years
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Renewity RMA totally changed how we process our warranty. It dramatically reduced the workload with both processing and phone calls. Our data is now much more accurate and the reports generated greatly helps both our engineering and production departments allowing us to make better products with less issues. Our engineering department regularly uses the system to analyse warranty data to see if fixes are working in the field. The data also helps our sales department to assure them our products are performing well in the field and give our product development department a road map to make better new products.
It's flexibility to configure it to work with your processes and procedures. It reduces the work load required to process a warranty claim and provides endless amount of data for reporting issues and complaints. It improves the customer service experience.
It's interface with cell phones is not great, it needs to have an app developed for phone and tablet use for consumers. It would also be nice to have an interface to work with ERP systems.
Candace F.
Industrial Automation, 501-1,000 employees
Used daily for 2+ years
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Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!
This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.
Lubin A.
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for 2+ years
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We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast.
There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved.
Lee S.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 2+ years
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We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.
I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.
RenewityRMA FAQs
RenewityRMA has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription
Q. Who are the typical users of RenewityRMA?
RenewityRMA has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does RenewityRMA support?
RenewityRMA supports the following languages:
English
Q. Does RenewityRMA offer an API?
Yes, RenewityRMA has an API available for use.
Q. What other apps does RenewityRMA integrate with?
RenewityRMA integrates with the following applications:
Salesforce Sales Cloud, Zendesk Suite
Q. What level of support does RenewityRMA offer?
RenewityRMA offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat
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