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Unthread
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ticketing and customer support platform
Table of Contents
Unthread - 2026 Pricing, Features, Reviews & Alternatives
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Unthread overview
What is Unthread?
Unthread is an AI-enabled support platform that enables businesses to manage customer conversations across Slack, email, and in-app chat from a unified inbox. Deeply integrated with Slack, it tracks conversations as tickets and utilizes AI to prioritize, assign, and resolve issues.
Unthread's Slack Channel Support allows teams to track conversations in shared channels, while the AI-Generated Support functionality automates responses and provides valuable insights. The Shared Email Inbox enables teams to receive and send emails from one centralized location, synchronized with Slack. The in-app live chat feature also allows for real-time conversations with customers directly within a Slack channel.
Starting price
per month
Alternatives
with better value for money
Unthread’s user interface
Unthread reviews
Overall rating
5.0
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
5
4
3
2
1
3
0
0
0
0
Unthread's key features
Most critical features, based on insights from Unthread users:
All Unthread features
Features rating:
Unthread alternatives
Unthread
Starting from
50
/user
Per month
TeamSupport
Starting from
45
Per month
Birdeye
Starting from
No pricing info
LiveChat
Starting from
24
Per month
Unthread pricing
Pricing plans
Pricing details:
Pro
No pricing info
Enterprise
No pricing info
User opinions about Unthread price and value
Value for money rating:
Unthread support options
Typical customers
Platforms supported
Support options
Training options
Unthread FAQs
Unthread has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Unthread?
Unthread has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Unthread support?
Unthread supports the following languages:
English
Q. Does Unthread offer an API?
No, Unthread does not have an API available.
Q. What level of support does Unthread offer?
Unthread offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat