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VICIfast
Cloud-based VoIP contact center for call operations
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VICIfast - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
VICIfast overview
What is VICIfast?
VICIfast is a cloud-based and web-based VoIP dialer and contact center platform built for inbound and outbound call operations. Designed for small to large businesses across sales, collections, telemarketing, customer support, and financial services, it delivers predictive dialing, CRM integration, and real-time reporting to drive agent productivity and campaign performance.
The platform supports multiple dialing modes, including predictive, auto, and manual dialing, alongside inbound call handling, IVR, and intelligent call routing. Multi-campaign management allows operations teams to run and monitor several campaigns simultaneously. Agent scripting guides representatives through calls, while DNC list management supports compliance with do-not-call regulations. A web-based agent interface provides accessibility without requiring locally installed software, and API access enables integration with third-party systems and existing CRM platforms.
Real-time reporting and analytics give supervisors immediate visibility into agent activity, campaign metrics, and call outcomes. Call recording supports quality assurance and training workflows. The combination of dialing automation, compliance tooling, and live performance data positions VICIfast as a configurable solution for contact centers prioritizing talk time efficiency, regulatory adherence, and operational oversight across inbound and outbound call programs.
Starting price
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VICIfast’s user interface
VICIfast's key features
Most critical features, based on insights from VICIfast users:
All VICIfast features
VICIfast support options
Typical customers
Platforms supported
Support options
Training options
VICIfast FAQs
VICIfast has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
Q. What level of support does VICIfast offer?
VICIfast offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat