Xupport | AI Helpdesk Software - 2026 Pricing, Features, Reviews & Alternatives

Xupport is a cloud-based helpdesk built for small support teams of 2 to 10 people at SaaS companies, agencies, and operations teams. It consolidates live chat, email, forms, and Slack into a single shared inbox where every inbound message, regardless of channel, becomes a numbered ticket. Ticket management includes status tracking, assignee control, tags, internal notes, SLA-based filtering, keyboard navigation, and email reply-out directly from ticket threads. The workspace is delivered as a web-hosted environment; the chat widget is installed on a customer-facing site via a JavaScript snippet.

The platform includes an AI assistant that reads published help center articles and answers customer questions by citing the specific articles used. When no published article covers a question, the assistant falls back to a configured handoff line and routes the ticket to a human agent. The assistant can be toggled on or off at any time. AI reply quotas are bundled into each plan (2,000 replies on Starter, 15,000 on Growth) with no overage charges; when the monthly cap is reached, the assistant pauses automatically and human agents continue handling tickets without interruption. A built-in knowledge base supports article publishing, and resolved tickets can be converted into draft articles to accelerate content creation.

Xupport is priced per workspace rather than per seat, making costs predictable as team size changes. Metrics covering ticket volume and first reply time are available for 7- and 30-day windows. Security is enforced at the database level using PostgreSQL row-level security, with each workspace fully isolated. Session management, team invite controls, and API key management are included.