Zaplar - 2026 Pricing, Features, Reviews & Alternatives

Zaplar is a cloud-based agentic operating system for hotels that consolidates core hotel software — including a Property Management System (PMS), Point of Sale (POS), booking engine, Revenue Management System (RMS), housekeeping system, MICE module, channel manager, and unified inbox — into a single connected platform. AI agents autonomously plan, coordinate, and complete routine operational tasks across bookings, guest communication, housekeeping, events, and finance. Configurable autonomy levels let hotel teams decide which actions execute automatically and which require human approval before execution. Every AI action is logged in the Action Feed with full context on what was done, when, and why.

Designed for full-service hotels and hotel groups managing restaurants, spas, and event spaces, Zaplar addresses the operational fragmentation common in legacy hotel software stacks. Guest profiles unify stay history, preferences, and spend across rooms, dining, and experiences, enabling VIP recognition and personalized action suggestions at the moment of booking. The integrated booking engine supports commission-free direct reservations with live PMS sync, configurable packages, and add-ons. Dynamic revenue management reprice rooms within minutes of demand shifts, surfacing demand signals — including events, pace, and competitor pricing — alongside each rate suggestion. The MICE module covers group bookings, function space management, AI-drafted run sheets and BEOs, electronic signatures, and a guest portal for event organizers.

Zaplar is accessed via web browser and mobile applications under a cloud-based subscription model. Onboarding includes data migration, system configuration, and up to 10 hours of staff training. Forward-deployed engineers provide hands-on assistance at no additional charge until the system is fully operational. Data is encrypted in transit and at rest, with role-based access controls and a full audit trail across all system activity.