getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Call Center Workforce Management Software with Reporting/Analytics (2026) - Page 2

Last updated: April 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

48 software options

BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

learn more
Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Read more about BroadVoice Cloud PBX

Users also considered
RingCentral Engage Voice logo

Outbound contact center software for business of all sizes

learn more
RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. The platform aims to improve sales performance by saving time for agents & customers.

Read more about RingCentral Engage Voice

Users also considered
Sales Sling logo

Cloud based auto dialer & lead management platform

learn more
Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

Read more about Sales Sling

Users also considered
LeadDesk logo

Clear and Efficient Sales and Customer Service Software

learn more
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered
Workforce Optimization (WFO) logo

Workforce management & optimization for contact centers

learn more
Workforce Optimization (WFO) is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

Read more about Workforce Optimization (WFO)

Users also considered
Alvaria Cloud logo

The Premier Enterprise Cloud Contact Center Solution

learn more
Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

Read more about Alvaria Cloud

Users also considered
Ytel logo

Awarded Outbound Contact Center Software (24/7 U.S. Support)

learn more
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered
Contact Center as a Service (CCaaS) logo

Unified communicate management software for contact centers

learn more
Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

Read more about Contact Center as a Service (CCaaS)

Users also considered
Teamlead logo

Make scheduling simple!

learn more
Rooster Planner is a resource management platform that helps companies streamline team and resource management for resource and capacity planning, plus real-time reporting, an approval workflow, and more.

Read more about Teamlead

Users also considered
Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

learn more
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered
Surfboard logo

Support team scheduling, made simple.

learn more
Surfboard is a scheduling & shift planning software platform for customer support teams.

Get shift planning, scheduling, forecasting & communication in one place.

Read more about Surfboard

Users also considered
CallAI logo

AI-based call analysis platform

learn more
With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

Read more about CallAI

Users also considered
Softdial Contact Center logo

All blended omnichannel CCaaS cloud contact center platform

learn more
Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered
yoummday logo

work@home technology platform for CX outsourcing

learn more
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered
Qfiniti logo

Call center workforce management solution

learn more
Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

Read more about Qfiniti

Users also considered
Servetel logo

Communication management solution

learn more
Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. We have aided 5,000+ businesses improve their communication systems, customer experience, and lead generation with our cloud communication suite Ace-X.

Read more about Servetel

Users also considered
SalesLens logo

Cloud-based data analysis platform

learn more
SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

Read more about SalesLens

Users also considered
DVSAnalytics Workforce Optimization logo

Improve Your Contact Center Customer Experience

learn more
Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered
3C Plus logo
(0)

Call center software for managing telephony operations

learn more
3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered
CommandLink SD-WAN logo
(0)

Network mamagement platform

learn more
CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

Read more about CommandLink SD-WAN

Users also considered
Verint Forecasting and Scheduling logo
(0)

Workforce management & contact center quality assurance tool

learn more
Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

Read more about Verint Forecasting and Scheduling

Users also considered
DCDial logo
(0)

Contact center solution

learn more
DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered
GoContact logo
(0)

Contact Center as a Service (CCaaS) platform

learn more
GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered