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Call Center Workforce Management

Call Center Workforce Management Software

Last updated: December 2024

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Features

Third-Party Integrations(41)

Activity Tracking(33)

Agent Interface(20)

AI/Machine Learning(15)

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Microsoft 365(3)

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Insightful

Workforce Productivity and Analytics Software

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Trusted by 1000+ global brands, Workpuls empowers your organization to analyze and optimize employee performance, productivity, and efficiency via deep behavioral data insights. Understand exactly how your employees work, streamline workflows, manage remote teams, and drive productivity at scale.

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Aspect Workforce

Empower your team and streamline operations with Aspect WFM.

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Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks.

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Assembled

Modern workforce management and customer issue resolution

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Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support.

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Kixie PowerCall

Ultra-reliable, easily-automated calling & texting for sales

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Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center.

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Nextiva Contact Center

Omni-Channel Customer Relationship Management.

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Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

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Dynamics 365

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

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Gong.io

Revenue Intelligence technology for sales teams

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

Read more about Gong.io

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Talkdesk

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Read more about Talkdesk

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Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Read more about Salesforce Service Cloud

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Bitrix24

100% free CRM, collaboration, and communication tool suite

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered

NICE CXone

Cloud Contact Center Software

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX

Read more about NICE CXone

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Five9

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

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Calabrio ONE

Comprehensive performance software for contact centers

Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

Read more about Calabrio ONE

Users also considered

Genesys Cloud CX

Software for faster, smarter, personal experiences

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

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Playvox

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Read more about Playvox

Users also considered

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

Read more about RingCentral Contact Center

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ZIWO

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR

Read more about ZIWO

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Modjo

Conversation intelligence software for business teams.

Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

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Sprinklr

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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TCN

Cloud-based call center solution

No matter the size of your call center – big or small – TCN offers scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.

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Users also considered

Call Center Studio

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Read more about Call Center Studio

Users also considered

MaxContact

Omnichannel Contact Centre Software for larger teams

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

Read more about MaxContact

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Sharpen

Happy Agents. Happy Customers.

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Read more about Sharpen

Users also considered

8x8 Contact Center

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

Read more about 8x8 Contact Center

Users also considered

OXON

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

Read more about OXON

Users also considered

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