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Call Center Workforce Management Software

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Five9 logo
4.2
460

Cloud contact and call center software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Sprinklr logo
4.2
80

Social media management, analytics & strategy planning.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.8
    Features
    4.3
    Customer support
    4.0
Pros and Cons from Sprinklr users   
avatar
avatar
+15
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well.
Depending on the social network it is even more limited, as in the case of Linkedin.
I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches.
In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.
I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns.
This was even though I'd previously used other similar sites. This one was very difficult for me to get used to.
Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools.
I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.
This is great for multiple stores and responding to reviews.
Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.
Easy to integrate all the social media platform in one application and pull out data through out.
I liked the user interface but the modules are pretty expensive.
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well.
Depending on the social network it is even more limited, as in the case of Linkedin.
I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches.
In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.
I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns.
This was even though I'd previously used other similar sites. This one was very difficult for me to get used to.
Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools.
I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.
This is great for multiple stores and responding to reviews.
Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.
Easy to integrate all the social media platform in one application and pull out data through out.
I liked the user interface but the modules are pretty expensive.
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well.
Depending on the social network it is even more limited, as in the case of Linkedin.
I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches.
In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.
I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns.
This was even though I'd previously used other similar sites. This one was very difficult for me to get used to.
Not only was it easier to run reports but it was super easy to pass these reports on to senior managment. Sprinklr also has a depth of reporting that you don't see in other social media tools.
I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.
I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use.
This is great for multiple stores and responding to reviews.
Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.
I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.
Easy to integrate all the social media platform in one application and pull out data through out.
I liked the user interface but the modules are pretty expensive.
Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
Assembled logo
4.7
61

Workforce Management Platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.4
    Customer support
    5.0
Pros and Cons from Assembled users   
avatar
+15
We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.
Not critical and may be because of my lack of knowledge of this product. Changing schedule and applying to team schedule is not intuitive.
The team is fantastic and puts a lot of care and personalization into everything they do.
Figuring out template use and the inability to just copy a line schedule entered and have it auto-duplicate for multiple days.
Easy to use and very user friendly, I love the staffing feature the most.
I find difficult with the real-time tab sometimes because of the status not syncing properly.
Easy to use and very user friendly, I love staffing feature the most.
We also have a bit of a blind spot in terms of audit trails for time off requests from an admin/manager perspective.
For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.
Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily.
The Assembled team is a joy to work with, and I hope to continue using the tool for many years.
I am sure it can expand beyond Support, and I'm excited to get there.
Assembled - Save time, Quality of life and meet a support team that has your back.
As a small management team this tool allows you to set up quickly and not worry about if it is working.
The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate.
Really awesome that Assembled can integrate with Zendesk, Google Calendar and Slack. The software has ensured agents are up to date with their schedule and not missing anything.
I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break.
We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat.
We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.
Not critical and may be because of my lack of knowledge of this product. Changing schedule and applying to team schedule is not intuitive.
The team is fantastic and puts a lot of care and personalization into everything they do.
Figuring out template use and the inability to just copy a line schedule entered and have it auto-duplicate for multiple days.
Easy to use and very user friendly, I love the staffing feature the most.
I find difficult with the real-time tab sometimes because of the status not syncing properly.
Easy to use and very user friendly, I love staffing feature the most.
We also have a bit of a blind spot in terms of audit trails for time off requests from an admin/manager perspective.
For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.
Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily.
The Assembled team is a joy to work with, and I hope to continue using the tool for many years.
I am sure it can expand beyond Support, and I'm excited to get there.
Assembled - Save time, Quality of life and meet a support team that has your back.
As a small management team this tool allows you to set up quickly and not worry about if it is working.
The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate.
Really awesome that Assembled can integrate with Zendesk, Google Calendar and Slack. The software has ensured agents are up to date with their schedule and not missing anything.
I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break.
We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat.
We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product.
Not critical and may be because of my lack of knowledge of this product. Changing schedule and applying to team schedule is not intuitive.
The team is fantastic and puts a lot of care and personalization into everything they do.
Figuring out template use and the inability to just copy a line schedule entered and have it auto-duplicate for multiple days.
Easy to use and very user friendly, I love the staffing feature the most.
I find difficult with the real-time tab sometimes because of the status not syncing properly.
Easy to use and very user friendly, I love staffing feature the most.
We also have a bit of a blind spot in terms of audit trails for time off requests from an admin/manager perspective.
For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.
Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily.
The Assembled team is a joy to work with, and I hope to continue using the tool for many years.
I am sure it can expand beyond Support, and I'm excited to get there.
Assembled - Save time, Quality of life and meet a support team that has your back.
As a small management team this tool allows you to set up quickly and not worry about if it is working.
The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate.
Really awesome that Assembled can integrate with Zendesk, Google Calendar and Slack. The software has ensured agents are up to date with their schedule and not missing anything.
I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break.
We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat.
Dynamics 365 logo
4.4
5.5K

ERP and CRM applications from Microsoft

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Dynamics 365 users   
avatar
avatar
avatar
+15
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
Gong.io logo
4.8
533

Revenue Intelligence technology for sales teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Gong.io users   
avatar
+15
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Talkdesk logo

Talkdesk

4.5
722

The world's leading cloud-based contact center software.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.