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Top Rated Call Center Workforce Management Software with Performance metrics - Page 3

Last updated: November 2026

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61 software options

Verint Forecasting and Scheduling logo
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Workforce management & contact center quality assurance tool

Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

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Nectar Desk logo

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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Aquant logo
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Unleashing Service Excellence with Aquant's Service Co-Pilot

Service Co-Pilot is an end-to-end solution designed specifically for service organizations to enhance service outcomes and elevate customer experience. It's a transformational catalyst, enabling organizations to adopt new strategies and technologies and advance customer excellence.

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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InsightPro logo
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AI-driven workforce analytics for healthcare payers

InsightPro is a workforce analytics platform designed for healthcare payers that combines artificial intelligence and machine learning capabilities to supports. claims operations, quality assurance, and contact center functions.

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FLOW logo
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Cloud-based workforce management solution

FLOW is a cloud-based Workforce Management (WFM) platform that uses AI and cloud technologies to optimize planning for businesses. With multiple data sources, Flow analyzes metrics from and matches the relevant agent for every customer. By pairing customer preferences with their current usage patterns and accounting for future changes, Flow's AutoML ML-powered algorithms make it possible for agencies to accurately forecast what resources will be needed next week or next year.

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CommandLink SD-WAN logo
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Network mamagement platform

CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

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Erlangly logo
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Self-hosted workforce tools for contact centers

Erlangly is a self-hosted workforce management solution designed for call centers, contact centres, and business process outsourcing operations. The software provides forecasting capabilities, Erlang C staffing calculations, automated scheduling with labour law compliance for ten countries, and live adherence monitoring that integrates directly with automatic call distributors including Genesys Cloud, NICE CXone, Five9, Amazon Connect, Zoom Contact Center, and Twilio Flex.

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DCDial logo
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Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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iVision Plus logo
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Highly innovative and interactive wallboards

Highly innovative and interactive wallboards for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

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Foresight WFM logo
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WFM without the black box.

Transparent WFM for contact centers. Upload a spreadsheet, get forecasts and optimized schedules in ~40 minutes. No per-agent fees.

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