Erlangly - 2026 Pricing, Features, Reviews & Alternatives

Erlangly is a self-hosted workforce management software designed for call centres, contact centres and business process outsourcing operations. The platform delivers comprehensive workforce planning capabilities including forecasting, staffing calculations, scheduling and real-time adherence monitoring on the organisation’s own server infrastructure. The solution supports contact centre operations of varying scale, accommodating agents dedicated to specific queues or shared across multiple service lines.

The forecasting engine operates at fifteen or thirty minute intervals to align with automatic call distributor reporting standards. Historical interval data is imported via comma-separated value files or API connections and the system generates contact volume and handle time forecasts for each line of business with manual adjustment capabilities for planner input. The scheduling engine produces shift patterns, break assignments and lunch periods based on configured shift templates, employment contracts, individual availability and approved time off requests. Schedule generation for up to five hundred agents completes within seconds and the workflow supports draft comparison, manual editing, team-specific views and controlled publication of finalised schedules. A built-in labour law compliance engine validates schedules against rest period requirements, maximum working hours, overtime regulations and mandatory breaks for eleven jurisdictions including United States, Canada, India, Jamaica, the Philippines, Panama, South Africa, Barbados, Belize, Guyana and Trinidad and Tobago.

Agent-facing functionality is delivered through web browsers on mobile devices or desktop computers and enables agents to view published schedules, submit time off requests, propose shift swaps with colleagues and acknowledge new assignments with supervisor approval. Real-time adherence monitoring scores agent activities against published schedules at each interval and populates wallboard displays with current floor status. Intraday management features compare actual performance to forecasted requirements and facilitate rapid adjustments to operational workflows.

The platform integrates with six automatic call distributor systems including Genesys Cloud, NICE CXone, FiveNine, Amazon Connect, Zoom Contact Center and Twilio Flex in read-only mode to retrieve agent state information. For other call distribution systems the solution accepts agent state data via its JSON-based API or through spreadsheet imports. The architecture is deployed as a single Docker container on infrastructure selected by the organisation and installation executes through a single command-line instruction. Upgrades follow the same streamlined process with automatic snapshot creation and rollback capabilities. Authentication integrates with Microsoft Entra ID, Okta and Google Workspace through single sign-on protocols and comprehensive audit trails document user actions and system changes. A JSON API and command-line interface provide programmatic access under defined role-based permission structures. The self-hosted model ensures that agent personal information, schedule details and contact centre metrics remain within the organisation’s infrastructure without external transmission or telemetry collection while external services for email delivery, backup storage and authentication are configurable with an optional daily version check that can be disabled.