getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Quality Assurance Software for Windows - Page 2

Last updated: February 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

36 software options

Intalk.io logo

Break All Communication Barriers with intalk.io

learn more
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered
Verint Automated Quality Management logo

Automated quality management software

learn more
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.

Read more about Verint Automated Quality Management

Users also considered
OnviSource OmVista logo

Turn Data to Insights to Actions with OmVista

learn more
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered
Castel Detect Live logo

Cloud-based speech recognition solution

learn more
Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.

Read more about Castel Detect Live

Users also considered
MiaRec logo

Boost Efficiency. Elevate Experiences. Improve Outcomes.

learn more
MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

Read more about MiaRec

Users also considered
Flip CX logo
(0)

Cost-saving automation for inbound calls

learn more
Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.

Read more about Flip CX

Users also considered
Rezo logo
(0)

Data-first Contact Center powered by Autonomous Agents

learn more
Transform customer experience for enterprises with APIs and multiply agent productivity, and operationalize real-time intelligence.

Read more about Rezo

Users also considered
Verint Forecasting and Scheduling logo
(0)

Workforce management & contact center quality assurance tool

learn more
Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

Read more about Verint Forecasting and Scheduling

Users also considered
Hammer Cloud Platform logo
(0)

Automated self-service testing platform

learn more
Hammer Cloud Platform is a fully automated self-service testing platform for voice applications and contact center systems. It helps teams quickly
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.

Read more about Hammer Cloud Platform

Users also considered
Cordless logo
(0)

Improve phone support for your customers and your agents

learn more
Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

Read more about Cordless

Users also considered
Audire.ai logo
(0)

Quality Assure 100% of Customer Engagements

learn more
Audire.ai automates quality assurance checks on 100% of your customer engagements (Calls, tickets, emails) and actions any issues quickly; helping your team to deliver a higher standard of customer service and compliance.

Read more about Audire.ai

Users also considered