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Castel Detect Live Logo

Cloud-based speech recognition solution

(1)

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Castel Detect Live Pricing, Features, Reviews and Alternatives

Castel Detect Live FAQs

Q. What type of pricing plans does Castel Detect Live offer?

Castel Detect Live has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Castel Detect Live?

Castel Detect Live has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Castel Detect Live support?

Castel Detect Live supports the following languages:
English


Q. Does Castel Detect Live offer an API?

No, Castel Detect Live does not have an API available.


Q. What other apps does Castel Detect Live integrate with?

Castel Detect Live integrates with the following applications:
Webex Suite, NICE CXone, MiVoice Business Solution, Avaya Experience Platform


Q. What level of support does Castel Detect Live offer?

Castel Detect Live offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat

Castel Detect Live product overview

Price starts from

1

Per month

What is Castel Detect Live?

Castel Detect LIVE is a cloud-based voice recognition solution which helps businesses of all sizes manage contact center speech analytic with alerts, reminders, scripting and call scoring. The platform enables users to regulate quality assurance through live calls analysis, post-call audits and data-driven feedback for agent interactions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat

Training options

In Person
Webinars
Documentation
Live Online

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Starting from

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Castel Detect Live pricing information

Value for money

5.0

/5

1

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Castel Detect Live features

Functionality

5.0

/5

1

Total features

24

2 categories

Most valued features by users

Reporting/Analytics
AI/Machine Learning
Multi-Language
Monitoring
Audio Capture
Automatic Call Distribution
Call Center Management
Call Monitoring

Functionality contenders

Castel Detect Live users reviews

Overall Rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Overall rating contenders

AvatarImg
AvatarImg

Justin C.

Computer Software,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I use this product to ensure real-time compliance with industry standards for my call center agents.

Reviewed 6 years ago

Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event...

Pros

The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them.

Cons

This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in.

Vendor response

Justin - It has been a pleasure working with your team and we look forward to collaborating and delivering further efficiencies via automated keyword spotting for years to come.

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