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Help Desk Software - Page 13

Last updated: April 2026

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328 software options

Giant Rocketship logo
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Automating helpdesk management for MSP growth

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Giant Rocketship turbocharges MSP growth by automating helpdesk management in Autotask. It seamlessly integrates intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions into the Autotask ticket lifecycle. The platform modernizes helpdesk operations with features like skill-based dispatch, tiered escalations, preventing SLA violations, optimizing workloads, and more.

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initdesk logo
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AI-powered help desk for modern support teams

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initdesk is an AI-native help desk solution designed for modern teams that offers unlimited inboxes and users. The platform features AI-drafted replies, automatic ticket tagging, sentiment analysis, and the ability to connect internal APIs to display live customer data alongside conversations. It includes a help center with an AI chatbot, webhook integrations, keyboard shortcuts, and multilingual support capabilities.

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EasyDesk logo
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Cloud-based customer support software

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EasyDesk centralizes customer support communications by combining emails, tickets, and chat functionality in one comprehensive help desk solution. The platform offers advanced ticket management with filters and tags, workflow automation capabilities, and a mobile application that allows support agents to respond to customer inquiries remotely. EasyDesk includes features for creating canned responses and knowledge base articles to optimize support operations.

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tbITSM logo
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Cloud-based IT service management and helpdesk tool

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tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

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Ecaldima logo
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Agile ITSM & BPM platform for business-wide automation

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ECALDIMA is an IT service management (ITSM) and business process management (BPM) platform that offers automation, custom workflows, APIs, and secure deployment for IT and business operations.

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eFACiLiTY Helpdesk and Knowledgebase logo
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Centralized helpdesk ticketing software

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Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY® Helpdesk & Knowledgebase solution.

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Ellevo Next logo
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Your next B2B customer service software

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Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

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CDESK logo
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Helpdesk and service desk software

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CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees work time and keeping the SLA and SLO deadlines.

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iiQ Ticketing logo
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The help desk built for schools.

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The help desk built for schools. iiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.

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HelpLane logo
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AI powered unified customer support platform

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HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

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Jack Project logo
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Project management solution

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Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

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Ariglad logo
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Ariglad auto creates & updates your knowledge base

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Ariglad elevates support efficiency by auto-updating your knowledge bases through support ticket analysis, integrating seamlessly with platforms like Zendesk, Salesforce, and more.

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Issuebear logo
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Cloud-based help desk software for businesses

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Issuebear is a cloud-based help desk solution for B2B support. Key features include shared inbox, ticket management, client management, knowledge base, automation, reporting and more.

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Uniphore logo
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So every person, on every call, can finally be heard.

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Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.

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Resolve logo
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Never Touch Another Ticket

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Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

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CloudOffix logo
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Cloud-based Customer Based Business Management Platform

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CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

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ReplyDesk logo
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Cloud-based help desk software

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ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

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Multi-channel customer service software fully powered by artificial intelligence.

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Serviceware Processes logo
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ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

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Diadyn logo
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Business management application

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Diadyn Helpdesk manages tickets, offers support, and integrates with Diadyn apps for efficient issue resolution. It centralizes customer inquiries, streamlines workflows, and provides real-time tracking, ensuring fast responses, enhanced customer satisfaction, and smooth operations across all teams.

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Infizo Desk logo
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Cloud-based ticketing and incident management software

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Infizo Desk is a cloud-based ticketing and incident management software that helps businesses streamline help desk operations, manage resolution speed, and more.

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Akio.CX logo
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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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Elementool logo
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IT project management

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Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website.

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T-HelpDesk logo
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Advanced ticketing system

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T-HelpDesk offers functionalities of a service desk, helpdesk, IT ticketing, and asset management in a single environment.

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TIKTING logo
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TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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