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Ecaldima
Agile ITSM & BPM platform for business-wide automation
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Ecaldima - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Ecaldima overview
What is Ecaldima?
ECALDIMA is an IT service management (ITSM) and business process management (BPM) platform designed to streamline service delivery and operational efficiency. It assists with managing incidents, onboarding employees, or coordinating equipment requests. The tool also helps automate, monitor, and optimize every step of the processes.
ECALDIMA enables organizations to define custom workflows aligned with their internal rules, compliance needs, and user roles. The intuitive interface allows users to navigate service portals, submit requests, monitor progress, and collaborate in real time. Teams can configure forms, approval chains, escalations, and service catalogs. It assists with incident and request management with automated routing, problem and change management with full traceability, asset and configuration tracking with lifecycle visibility. It offers SLA enforcement and performance analytics dashboards, audit trails and logs for governance and compliance, and more. Its BPM capabilities allow users to design and automate workflows for HR (leave requests, onboarding), finance (purchase requests, budget validation), facilities (maintenance tickets), and more. It assists with faster response times, centralized tracking, and reduced manual errors.
ECALDIMA offers robust integration features. It connects natively with Active Directory and Microsoft 365, and exposes REST APIs to integrate with ERP systems, CRM tools, and custom applications. This allows teams to keep working in their usual ecosystem while extending the capabilities of the platform. It also provides security and deployment flexibility. It supports both on-premises and cloud installations, with full control over data location and user permissions. Users can assign granular access rights, configure role-based views, and maintain activity logs for audits. ECALDIMA is suitable for SMBs and mid-to-large enterprises across industries such as finance, education, healthcare, logistics, and the public sector.
It helps modernize IT support, digitize approval flows, and centralize service interactions across business units.
Ecaldima’s user interface
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Ecaldima's key features
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Ecaldima alternatives
Ecaldima
Starting from
19
/user
Per month
Freshservice
Starting from
19
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
TOPdesk
Starting from
61
/user
Per month
Ecaldima pricing
Value for money rating:
Starting from
19
/user
Per month
User opinions about Ecaldima price and value
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Ecaldima integrations (4)
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