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Top Rated IT Ticketing Systems Software with Reporting/Analytics in 2026 - Page 5

Last updated: March 2026

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153 software options

Magentrix logo

We make portals. It's not magic. It's Magentrix.

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Magentrix specializes in partner portals (PRM) and customer success portals. Seamlessly integrating with your CRM to maintain a single corporate data source.

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SuiteCRM logo

Modular, open source CRM for businesses of all types

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SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size

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Teamleader logo

Sell, bill and organise work in one place.

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Invoices, quotes, CRM, and planning. Manage your business easily in one place. Over 20,000 entrepreneurs and their teams hand over their paperwork to Teamleader's business software.

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Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

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MDidentity logo

Reputation management system for healthcare practices

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MDidentity is a reputation management solution that helps businesses monitor reviews and other online conversations about the practice, so teams can engage in the conversation right from the dashboard. Administrators can also use the canned responses to respond quickly and accurately while staying HIPAA compliant.

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Qualaroo logo

Powerful Survey And Feedback Management Tool

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Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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BlueCamroo logo

All-In-One for SMBs - CRM, project management, and more

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BlueCamroo is a web-based online business productivity suite that helps businesses manage sales, customers, and projects more efficiently and profitably. It offers social network monitoring module that finds sales opportunities and spots service issues across Twitter, LinkedIn, and Facebook.

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Focus Softnet logo

CRM solution for automating sales, marketing & services

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Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform comes with an appointment scheduling functionality, which enables enterprises to capture leads from websites, forums and social media platforms.

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White Fluffy Cloud logo

The World's Simplest Contact Management CRM

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White Fluffy Cloud is a CRM designed for small businesses, departments and teams. It offers services such as customer database, group calendaring, email/SMS marketing, direct mail automation, file storage, task management, automated work flow, VoIP telecom technology, e-Sign and more in one place.

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Helpshift logo

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Snapforce logo

CRM, call center and telephony software

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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

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Wowdesk logo

Omnichannel customer service help desk software

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Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures.

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AtemisCloud logo

Full Business Management SaaS for service companies

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AtemisCloud is an advanced Business Management SaaS platform with features covering customer management, marketing, HR, back office, administration, projects, and finance. Used in 60 countries by 1500 corporations and SNE for the last 23 years.

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Answerbase logo

Meet your customers’ and company's information needs

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Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

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Novo Solutions logo

Asset & Work Order Management

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User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

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Totango logo

Accelerate Revenues with Customer Engagement Management

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Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

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Results logo

Grow your business with Results

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Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software streamlines operations, enhances customer relationships, centralizes information, and integrates with QuickBooks and other popular apps.

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GovQA logo

Knowledge base and help desk software

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GovQA is a knowledge base software that helps governmental organizations to streamline processes related to public records management, monitor subpoenas, track legal holds, handle compliance, and more from within a unified platform. With the correspondence module, elected officials can handle requests and communications with attorneys, media, legislative bodies, government agencies, and the public.

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C2 logo

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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SAP Marketing Cloud logo

Multi-channel marketing software with customer segmentation

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SAP Marketing Cloud is a customer relationship management (CRM) software that helps businesses streamline operations related to lead generation, campaign planning, predictive analytics, and more. Marketing professionals can create and distribute personalized campaigns across multiple channels.

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Total Network Inventory logo

PC and software audit management software

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Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software licenses management.

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Woopra logo

Real-time customer activity

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Woopra is a customer behaviour analytics app that helps businesses enhance personalized and behavioural targeting. It improves the customer experience, tracks customer activity, builds customer segments, generates retention and funnel reports, and live dashboards to measure your key metrics.

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Freshsuccess logo

Data-driven customer success management software

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Freshsuccess is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, and customer intelligence & health scoring.

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AgentCubed logo

Lead management and CRM solution for insurance businesses

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AgentCubed is a cloud-based solution designed to help insurance businesses manage leads and distribution, customer relationships, workflows automation, and more. The platform enables agents to quote on/off-exchange products, calculate premiums, compare policies, and submit applications.

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Helprace logo

All-in-one customer service solution

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Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

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