Foresight Intelligence Center Business intelligence & forecasting solution ( 4.0/ 5 2 reviews) 334 Alternatives to Foresight Intelligence Center
Explore a recommended list of Foresight Intelligence Center alternatives for your business in 2020. Compare alternatives to Foresight Intelligence Center side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Forecasting and reporting engine
The World’s Leading, Most Deployed Cloud ERP Solution
What users mention about NetSuite See all reviews We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing. While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies. Overall its good as in it does what it needs to do, and then some. It's useful but feel at times we are only touching the capabilities of this software other then really utilizing it.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Improve your reporting and budgeting
Enterprise planning software for agile budgeting & reporting
What users mention about Adaptive Planning See all reviews Adaptive is a good substitute for the good old Excel. While it may automate most of the manual work, Adaptive has a quite a room for improvement and I am very hopeful they will continue to get better. This program is synchronized with other applications, including such important for us solutions like SAP and Oracle. We like the high accuracy of the reports we can create on the tool’s base. In addition to the feature set, the customer support is outstanding. Very responsive to questions and highly knowledgeable on a variety of topics.
All-In-One Forecasting/Budgeting, Reporting & Dashboarding
BI & dashboard software for multiple, large data sets
What users mention about Sisense See all reviews My Org has huge volume of data and easy and quick analysis on this huge data set made super easy by Sisense. Great Visualizations as well and amazing Tech-Support. The support is outstanding and the account managers are always there making sure your experience is successful. Sisense support is super helpful and extremely responsive. I fell like whenever I have a problem, it is being resolved quicker than I expect. What users mention about Looker See all reviews I love how power Looker is and their customer service is above and beyond. They've been super helpful with everything. A good and steady data model creation is possible with looker. Other than that I loved that feature of dashboard customisation according to our needs and it's interference is also awesome. I think it should look for syntax errors at an earlier stage. Customizing the column names is done the wrong way - you can't edit the current name, you need to retype it (why? such a silly feature). What users mention about ClicData See all reviews The team there have been fantastic in helping us get set up with various dashboards and we’re now in a position we have a good chunk of all of our reporting coming through ClicData. These dashboards are very helpful for the business to make crucial decisions and strategies for their growth. Its user interface is of great help and very easy to use. It makes clicdata super easy to pick up. And I really appreciate the help from the reps.
Embedded BI & analytics for ISV's
What users mention about Izenda See all reviews Because of Izenda's seamless integration, our customers have a powerful BI tool at their disposal that looks like a natural extension to our product. Our users will find the report history option useful. The support during our implementation period has been excellent. Izenda allows seamless white label integration for non-technical users but also allows technical users to customize all areas to provide a powerful solution that matches their core solution.
Dashboards & automated reports for data driven teams
What users mention about Klipfolio See all reviews Klipfolio support team is fantastic: very responsive and actually helps me dig into the formulas and components and improve my confidence and competence in the tool. Almost any integration is possible via a plug-and-play system - no coding required at all. Klipfolio also has super useful templates to help inspire you on how to organise your dashboards. Also absolutely love the feature that allowed you to preview what parts of a function did - great for debugging. I like how Klipfolio gives you to set Dynamic variables(Fetch to Data sources Queries). What users mention about Phocas See all reviews I can show someone the basics in 5 to 10 minutes and they are off and running creating favorites and dashboards. The software is updated every month and their support and documentation is outstanding. The PUG Forum is also a good feature for me, if there is something that you don't know how to do then you'll find the info there or someone can point you in the right direction. I like the instant, fluid information that lets me quickly get the information I want when I want it how I want it, sales me hours a week, what's not to like.
Data Analytics & Business Intelligence Software
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Cloud-based CFD, FEA and thermal simulation via web browser.
What users mention about SimScale See all reviews Being a cloud-based tool makes it great because you can access your scenarios from anywhere plus it is really easy to interact with. Great customer service that helps you through a lot of issues. Just log in from a web browser and you are good to go to create, setup, run, supervise and post process any simulation. The support, both from the company and in the forum by other users is superb. Good software that do not required powerful computer as it is based on the cloud. Easy to use for someone who knows CFA software, and you can download your cad from other softwares like catia.
e-PLM and production planning tool for the fashion industry
Advanced Planning and Scheduling Solution
3D structual analysis software for engineers
ERP software for manufacturing businesses
What users mention about MIE Trak Pro See all reviews Customer service is AMAZING. They're all willing and able to work with me to fix any problems that come about and are great at taking input from me as to things that may be helpful. Ensure you have a good implementation plan. Ensure you understand your processes and requirements and are willing to re-evaluate your processes to match a good ERP system. This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.
Full-service EDI supply chain solution
Communication & training solutions for manufacturers
Manufacturing execution system
What users mention about Solumina MES See all reviews There are times that Solumina is unstable and kicks user out or particular function stops working and IBase T is unable to explain. The software captures the needs of production while maintaining good quality. We are currently using the quality module and looking to implement the MES soon. Ability to track as built history and have Quality integrated into it. Great for complex lower volume assembly.
Enterprise resource planning platform
What users mention about Infor VISUAL See all reviews Overall, we have been thrilled with Infor VISUAL ERP and the Synergy team and are confident that both will continue to contribute to our long-term growth and success. Not only are they great with the technical support but can advise on the business functions/best practices to help become a more efficient company. Some days it's hard to say. There is a lot of data stored in the database though, however, the "out of the box" reports stink and nearly everything has to be customized.
Food distribution software for small to medium businesses
Inventory Management Solutions for Growing Manufacturers
What users mention about xTuple See all reviews The cost accounting functionality is a disaster. However, it's hard to blame on Xtuple necessarily, I believe it was the implementation of the platform. Like any software there is no perfect system, but overall we are very happy with our choice. If I had to go back and make the decision again I would still go with this software. Goal was to handle sales pipeline and contract manufacturing; sales people didn't like to use it. Free version is good value, but paid version is expensive when compared to competitive products.
Production management for manufacturers & fabricators
What users mention about Prodsmart See all reviews Very easy to use, many features we need (and don't even need but are nice- many we haven't even tapped into yet), Customer support is amazing, Mobile app is great. It has been a very positive experience. We managed to go paperless on our shop-floor, which makes it a great tool for a company like ours with records on paper, some of them unreliable. I am super happy with their business, from excellent live customer service to the inputting of data and exporting reports. What users mention about Realtrac See all reviews The reporting is very poor. The Realtrac team struggles to respond to customization/improvement requests. Mostly the software is easy to use and gives us all the job costing and production information we need. Its ability to export to QuickBooks is great. The experience has been very positive. As a small business we didn't have the personnel time to implement it as fast as we would have liked.
The digital manufacturing platform that grows with you
Manufacturing Intelligence for Electronics Production
Enterprise resource planning
What users mention about Sage 100cloud See all reviews Excellent customer support, excellent value for the money. Great for organizations with multiple entities - ability to switch between companies/work in different companies at the same time. Having worked with a few erps, this is one of the cleanest UIs and has been a great experience with getting data out of it. The datacubes on the backend have been really good as well. This is one of the best ERPs I have used in a while, it makes working a whole lot more fun and streamlined.
Windows-based enterprise resource planning software
Unified manufacturing ERP solution
What users mention about IQMS Manufacturing See all reviews Customer support is excellent. They have been very helpful with a variety of questions and do a good job of following up on issues that are not readily solved in a single phone call. We have had decent support. Because of interface, some users are nervous to mess things up. Great integration between manufacturing and accounting modules. The software allows administrators to grant security permissions on a field level which is very helpful.
Integrated enterprise resource planning (ERP) solution
What users mention about Aquilon ERP See all reviews The software is very reliable and customizable to our needs. On top of that, the support team is very helpful, experienced and responsive. Outstanding and responsive customer support. Customization requests are well responded to and implemented in a timely manner. What impressed me most (and continues to impress me) is the way Aquilon integrates with an operation.
Shop management for shops & made-to-order manufacturers
What users mention about E2 Shop System See all reviews I LIKE THE FACT THAT THE PROGRAM IS GOOD IN THE WAY THAT IT SINKS INTO QUICKBOOKS AND USER FRIENDLY. The interface between E2 and Quickbooks is seamless and super helpful. We have also enjoyed the fantastic customer support we have received over the past many years. We can't say enough about the outstanding support and customer service from the folks at Shoptech. They have always been an absolute pleasure to work with - extremely responsive and knowledgeable.
ERP and production scheduling software
Computerized Maintenance Management Software by Fluke
What users mention about eMaint See all reviews Huge amount of features that could be helpful. Implementation expert was very helpful and friendly. I think this is a good product and I recommend it to others with maintenance responsibilities. The system really excels in helping you track your assets and inventory in a very clean and organized way.
Fiix is an easier way to plan, track & optimize maintenance.
What users mention about Fiix See all reviews While I was working on purchasing this software at the start the sales team was great and knew their stuff. Also I find that your training videos are a great help and easy to follow. The QR codes and the ability to print them is a useful tool in quickly identifying specific company assets. You eliminate having to read the extensive list of assets to select the one you need. I like the Scheduled Maintenance ease of use. It is clean and easy to set up the things that are most important in keeping an engine room running smoothly.
Cloud ERP / MRP runs your ENTIRE business - soup to nuts !
What users mention about BizAutomation See all reviews Amazing value for the functions and capability of the software. Lower costs, better reporting, better support and the ability to customize documents to suit our business. BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.
Performance Support for Manufacturing & Industrial Workers
What users mention about WorkClout See all reviews The strongest aspect of this program is scheduling. It is a great system for tracking job tickets and materials too. One of the best features is the ability to source answers to the most pressing challenges faced on the shop floor, similar to how I use stack overflow as an engineer. Even though i has to reach out, the customer service is remarkable and the system is very easy to pick up and start using right away.
Connected business. Delivered.
What users mention about Acumatica Cloud ERP See all reviews Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good. The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget. The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well.
ERP for make-to-order & mixed-mode manufacturers
What users mention about Epicor ERP See all reviews I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours. NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing.
Production hub for the modern supply chain management
Manage engineering, inventory, configuration, & product data
What users mention about Sage X3 See all reviews As an administrator I always have problems when it comes to support and debugging problems presented in the application in which many of them are not documented properly. Product is user friendly and locally built considering norms of Indian Government. Services of the company is outstanding. What I liked the most is the versatility it has to adapt to the needs of any type of business, a great alternative for ERP.
CPQ software to simplify and automate the quoting process
#1 Construction CRM in USA.
What users mention about Cosential See all reviews My favorite feature is the resume generation tool. The ability to produce multiple resumes tailored for specific pursuit types automatically updated each time they are created is beyond wonderful. A good system for integration- user interface/user experience could be more solid. A more intuitive interface can help users navigate, update, and understand the CRM with ease. Our company had never used a CRM before but it has been a great starting point that I know we can expand upon when the time is right. Fantastic business development tool.
Quality management solution for manufacturers of all sizes
Enterprise Quality Management
What users mention about MasterControl See all reviews Its impressive like how easy it is to use the system and how the quality documents can be kept in a central system instead of the multiple systems we had been using before. Though there are some things we are still learning, implementing and changing we are already seeing huge benefits from the various modules we have finished bringing in. It has been a great product. Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.
ERP system integrated with MES, QMS & more for manufacturing
What users mention about ProShop See all reviews Overall experience has been positive. I would highly recommend this software to any company small or large who want an easy to use software the will make them more efficient and better. ProShop has been a really positive change after using another large MRP for years. Most of the difference comes down to a simple yet powerful user interface and excellent customer service support. The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more.
ProntoForms is the leader in enterprise-grade mobile forms.
What users mention about ProntoForms See all reviews Great for tracking how the safety programs is being followed and a great tool for follow up. It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app. I guess my only complaint would be that its sometimes confusing when designing a new form and getting it implemented, but any time I've had a problem, one phone call is all it took to help me.
Cloud based ERP MRP software system
What users mention about Statii See all reviews The service I have received from Statii has been fantastic, and they have taken a great interest in our business, and in what they can do to help. Statii is a fantastic piece of software for small businesses due to the fact that it has everything in one place. Any issues can be easily solved with a super friendly customer service crew. Customer care a phone call away, always helpful and pleasant. We would recommend Statti software as a good option to enhance your business.
#1 inventory management software for QuickBooks
What users mention about Fishbowl See all reviews Have been using Fishbowl for about 8 months now and when there is something I can't figure out or need help with the chat help is always there and does a good job. He is great about explaining things when their is an issue. He is always polite and ready to help. Only way we caught error was due to our KPI’s being so out off. Does not work with Amazon.
Smart and Visual Manufacturing & Inventory Software
What users mention about Katana MRP See all reviews The ability to streamline production, inventory and invoicing is a huge time saver and really helps with organization. I feel it is a great value for the money that you are spending and it. We tried several ERP systems for our manufacturing business without a lot of luck. Katana, without question, is one of the best and more affordable options we've come across. The Katana MRP interface is very easy to use and the steps are logical with help integrated into each section. The access to the knowledge base is good and the support team are efficient.
Mobile computerized maintenance management software
What users mention about UpKeep See all reviews M normally not at my facility when the tickets are being worked on so these functions help to make the jobs understood to the best of our abilities. This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources. Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly.
ERP & warehouse management solution
Automate & streamline corporate performance management
What users mention about Prophix See all reviews Accessibility on web and and smart client, continued improvement and great customer support. Reporting and budgeting capabilities are limitless. It is very flexible and the customer success team is always looking for ways to improve the product and help you utilize it to its full potential. It has allowed me to streamline so many processes. This company also provides excellent training so that we have the ability to control the software and create whatever is needed.
Low-code development platform for BPM application building
Seamless planning across your business
What users mention about Jedox See all reviews On top of the predefined models I liked that the tool itself allows to configure, develop or change every detail to adapt it to fit exactly the desired process. Excel like development of web dashboards. The integrator is very powerful and easy to user if you understand how it should be used. Jedox is used for Sales Controlling. Implementation was rather quick, no bigger problems.
Business performance management & budgeting
Corporate performance management solution
What users mention about idu-Concept See all reviews Ve never met a team that is so proud and excited about what they are doing, keeping up with the latest developments in the software environment and their clients needs. You have the ability to modify the layout and it populates actuals which helps with analysis. Idu-Concept is a great tool, it is user friendly and changes are quickly implemented.
Business budgeting, planning, forecasting & analytics
What users mention about Planning Maestro See all reviews Also impressive is their what-if scenarios, the robust capabilities of their driver functionality, and Analytics Maestro (their Excel plug-in for user friendly desktop reporting). Our budget is now more secure and robust, and due to the product's user friendliness it was fairly easy and quick to set up. Budget Maestro provides automated software solution which has the functionality of sophisticated financial tools which helps in making better business decisions.
A spreadsheet management solution that is redefining FP&A.
Cloud-connected accounting solution for small business
What users mention about Sage 50cloud See all reviews Their Customer service is terrible purchasing any monthly service through them is risky , make sure you keep all bills , emails and transcripts of phone calls. Overall performance is good. Comparing to the cost benefits are greater by cost & benefit analysis, Suitable for Small & Medium Sized Enterprises. Nothing much really, it is pretty much like a free software I had on my first IMac in 1997. I have seen pretty good reviews on the internet and really cannot understand why.
Connect your ERP to Excel in real-time for Finance reporting
Simple, secure board of directors software
Deals, relationship, and firm management software
Scorecard builder based on the balanced scorecard method
Client management for freelancers & SMBs
What users mention about HoneyBook See all reviews I LOVE how user-friendly it is. Customer service is AMAZING, I've had two different representatives reach out to me and make sure I was comfortable using the software (Thanks Mak and Lily!). I love how you put what you need and the vendors reaches out to me with their quotes and availabilities. It makes comparing quotes easy and payment function is also built in so it feels secure. Having a solid on-boarding process is crucial, and having HoneyBook helped me up my game SO much. I love, love, love how confident I feel in my processes, especially my on-boarding process.
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
Enterprise project controls and project management software
What users mention about ARES PRISM See all reviews Excellent Support team, Experienced and responsive team that resolves issues promptly. The software upgrade and enhancements are amazing and it is nice to know that Ares take note of what their users suggest or struggle with. It’s been a challenge to convert from MPM but not nice you get some experience it gets better. What users mention about Freshsales See all reviews We have been using Freshales for over an year now and our experience has been quite superb. I really appreciate their thoughtful updates on regular intervals. Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. Freshsales' biggest attractions are ease of use and cloud access. This facilitates the control of the business in progress and its closure, giving us better competitiveness in the market.
Inventory planning and optimization suite
Automated data platform for marketing analytics & reporting.
Project & Issue Tracking Software - See why we're #1!
What users mention about JIRA See all reviews I like the ease of viewing all the issues on one dashboard that eased delegating tasks to lower management and proved to be a wonderful tool for project management. I love the workflow templates if offers out of the box. Jira also supports Kanban boards and has an awesome mobile app which can keep you up to date anywhere. For a non developer user there is too many things and options you get lost in the middle of it. So much complexity in terms of customization that me, personally end up being a little bit lost.
All-in-one product management platform & roadmap tool
What users mention about productboard See all reviews Excellent community including a slack channel with helpful tips, articles etc. Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers. The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. It has smart features that accomplish things other products or spreadsheets never could. The ability to link and adjust different views for different audiences is very helpful.
Real-time goal & OKR management platform
AI-powered surveys and agile performance management
What users mention about Winningtemp See all reviews For the employees this tool gives them an opportunity to raise their voice within different areas (anonymously) to influence the way we work. The praise function in the tool has been a success. We can also understand what we are doing good and what we should continue to do. Other benefits is the comment option. Winningtemp contributes to development of our organization, leaderships and emploees. It's user friendly and makes it more easy and fun to participate in employee surveys.
Cloud-based knowledge management platform
What users mention about Helpjuice See all reviews It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. We are hoping to use this to help our customers find the information they need and quickly. We are thankful for the great support Helpjuice has been while we work towards this. Had a few support kerfuffles but in the end, they came through and were great to work with. By far the best bang for your buck.
Idea & knowledge management platform
What users mention about Vanilla Forums See all reviews I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations. It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly). For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.
Crowdsourced Innovation Management
What users mention about IdeaScale See all reviews Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it. IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
A database for storing and searching for lessons learned
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews We had an outstanding experience overall (perhaps my top three in SaaS space). D recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention. Tribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome. The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
Knowledge Management Platform for Customer Service
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Easily Create online FAQs, user manuals, documentation &more
Web-based knowledge management solution
What users mention about Guru See all reviews The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. This is a great product and company that cares a lot about customer happiness. The tool itself helps the team im on and Im excited how they improve on it going forward. This tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment. Fast and flexible; also love that we get feedback on our top knowledge content.
AI-powered customer engagement platform
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Knowledge management system
What users mention about livepro See all reviews Support - livepro are easily contactable and are a pleasure to do business with. The community is great and always supportive. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive. It has been amazing and so easy to use. In a few clicks I have all the information am after.
Cloud-based platform for knowledge sharing
Developers Enabling Developers
What users mention about AnswerHub See all reviews Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor. Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews I absolutely love Confluence. I am a pack rat when it comes to process and project documentation, and Confluence is my perfect companion for sharing that info in an easy and beautifully formatted way. Its integration with JIRA is one of the best benefits that we've enjoyed. You can highlight the text of the task in the minutes or in the project description and add it as a JIRA task. This is a good platform for documenting stuff and using it company wide. You can arrange pages in a fine manner which is good because everything stays at place then and does not become cumbersome.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.