HappyFox BI Pricing, Features, Reviews & Alternatives

HappyFox BI

Business intelligence for enterprise customer support

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HappyFox BI overview

What is HappyFox BI?

HappyFox BI is a business intelligence solution for enterprise customer support, enabling users to gather business-specific data for data-lead decision making. Features include customizable reports, actionable insights, industry-specific dashboards, auto-sync with helpdesk data, and more.

With HappyFox BI, users can create custom drill-downs, providing insights from current helpdesk data to measure, analyze, and improve results. Additionally, the platform provides data that is usually unattainable by helpdesks, such as the number of service level agreement (SLA) breaches, lowest customer satisfaction (CSAT) scores, best-performing agents, and average response times.

HappyFox BI enables the creation of custom visualizations and dashboards, so users can develop the platform to suit the specific needs of the business and types of data required. With sharing and permissions features, team members can be granted access to data and insights, enabling teams to collaborate on future strategies.
www.happyfox.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Australia, India, Brazil

Supported languages

English, Russian, German, Norwegian (Bokmal), Arabic and 20 other languages, French, Chinese (Traditional), Hungarian, Japanese, Ukrainian, Chinese (Simplified), Danish, Finnish, Irish, Thai, Korean, Italian, Polish, Czech, Turkish, Portuguese, Indonesian, Spanish, Dutch, Swedish
HappyFox BI screenshot: HappyFox BI customizable dashboards: service performance reportsHappyFox BI screenshot: HappyFox BI customizable dashboards: store support performanceHappyFox BI screenshot: HappyFox BI customizable dashboards: quarterly reportsHappyFox BI screenshot: HappyFox BI customizable dashboards: university reports

HappyFox BI reviews

There are currently no reviews of HappyFox BI.
 

HappyFox BI pricing

Contact HappyFox directly for pricing information.

HappyFox BI features

API
Ad hoc Reporting
Benchmarking
Collaboration Tools
Customizable Reports
Dashboard
Data Visualization
Key Performance Indicators
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Visual Analytics

Activity Dashboard (211 other apps)
Alerts/Notifications (125 other apps)
Data Connectors (178 other apps)
Data Import/Export (240 other apps)
Predictive Analytics (172 other apps)
Real Time Analytics (156 other apps)
Search/Filter (254 other apps)
Third Party Integrations (162 other apps)

Additional information for HappyFox BI

Key features of HappyFox BI

  • Create labels for products that contain required information such as colors, sizes, dates, etc.
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • A set of indicators that tracks how well an organization, a division, or a particular project are performing
  • Compare key metrics for the business against prominent players in the industry
  • Capture statistical records to measure achievements or progress towards a particular goal.
  • Share pre-configured sets of data organized and presented in a specific manner with the organization
  • At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
  • Evaluate the degree to which business operations bring monetary gains
  • Ability to work collectively on a project while communicating and sharing information within the system in real time
  • Important metrics on which company is evaluated
  • Allows for integration with other systems/databases
  • Graphical representation of the data
  • View and track pertinent metrics
  • An assembly of graphs and charts for tracking statistics and metrics
  • Generate reports that meet information requirement, as the occasion requires
  • Interact with data visualization elements, such as charts and graphs, to drill down into data
  • Automatically extract information from documents or websites and input it into a database in a specified format
  • Alter the layout and content of reports
  • Visually identify direction of development and areas that require attention
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Benefits

- Reports can be customized with HappyFox BI by choosing business specific data and visualizations.

- Build industry specific dashboards with HappyFox BI.

- HappyFox BI enables team collaboration through data sharing and permissions management.

- Integrate current helpdesk software with HappyFox BI for automatic data syncing.

- Create custom drill-downs to enable HappyFox BI to provide in-depth helpdesk data.