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Pendo vs Gainsight PX Comparison
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Experiences
Good recommendations?
Overview
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...
Gainsight PX is a cloud-based product experience platform designed to help businesses of all sizes analyze user experience...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
500
/user
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.
Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
Elizabeth B.
Overall, very pleased with how quickly you can gain insights about how your products are being utilized.
Pros
Not enoughreviews yet
Cons
We have apps so need better tool. And terrible biz practice trying to scam more money from customers.
You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.
We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.
Cons
Not enoughreviews yet
Key features
- Total features164
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- Blended Learning
- CRM
- Campaign Analytics
- Campaign Management
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Content Analytics
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Drag & Drop
- Electronic Forms
- Email Marketing
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Learning Management
- Leave Tracking
- Machine Learning
- Milestone Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Push Notifications
- Quantitative Analysis
- Question Branching
- Question Piping
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Response Validation
- Retention Tracking
- Revenue Tracking
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Intercept Survey
- Site Search Tracking
- Skip Logic
- Software Testing Management
- Status Tracking
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Management
- Trend Analysis
- URL Customization
- Uninstall Tracking
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Website Personalization
- Widgets
- Workflow Management
- Total features63
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- Blended Learning
- CRM
- Campaign Analytics
- Campaign Management
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Content Analytics
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Drag & Drop
- Electronic Forms
- Email Marketing
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Learning Management
- Leave Tracking
- Machine Learning
- Milestone Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Push Notifications
- Quantitative Analysis
- Question Branching
- Question Piping
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Response Validation
- Retention Tracking
- Revenue Tracking
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Intercept Survey
- Site Search Tracking
- Skip Logic
- Software Testing Management
- Status Tracking
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Management
- Trend Analysis
- URL Customization
- Uninstall Tracking
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Website Personalization
- Widgets
- Workflow Management
Integrations
- Total integrations52
- Amazon Redshift
- Google Ads
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- MySQL
- PostgreSQL
- Salesforce Sales Cloud
- Shopify
- Slack
- Snowflake
- Stripe
- Tableau
- Twitter/X
- Xero
- Zapier
- Total integrations34
- Amazon Redshift
- Google Ads
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Power BI
- MySQL
- PostgreSQL
- Salesforce Sales Cloud
- Shopify
- Slack
- Snowflake
- Stripe
- Tableau
- Twitter/X
- Xero
- Zapier
Alternatives
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