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Pendo
4.5
(214)

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Product usage & behavior data capture

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(12)

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Pendo Pricing, Features, Reviews and Alternatives

Pendo product overview

What is Pendo?

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging. By providing users with the tools to analyze their customer usage, organizations can see which features drive engagement and target segmented groups, enhancing their customer experience.

Key benefits of using Pendo

  • Sync account and contact data with Pendo’s integration with Salesforce and push data to trigger offline actions and workflow. Pendo also integrates with Gainsight for KPI’s and Segment to simplify codebase.

  • Design custom funnels to follow user journeys through specific tasks, and witness how they complete them or where customers drop off, to better understand user behavior.

  • Blacklist users by host name, IP address, visitors and accounts so that usage from internal users does not affect data and analytics. Blacklisting is historical and instant so can be implemented or reversed at any time.

  • Access historical data any time via Pendo’s backup of customer activity from day one. Export this data in CSV or excel file with one click and access it through Pendo API or transfer to integrated apps.

  • Deploy stage testing on created guides with Pendo in order to gain analytics and decide which guides are the most effective and generate the most interaction. Guide analytics are displayed in graph format for ease of understanding.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Knowledge Base
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Videos
    In Person
    Webinars

    Pendo pricing information

    Value for money

    4.4

    /5

    214

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Pendo features

    Functionality

    4.3

    /5

    214

    Total features

    164

    14 categories

    Most valued features by users

    Data Visualization
    Reporting/Analytics
    Data Import/Export
    Visual Analytics
    Dashboard
    API
    Search/Filter
    Reporting & Statistics

    Pendo users reviews

    Overall Rating

    4.5

    /5

    214

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.81/10
    Rating distribution

    5

    4

    3

    2

    1

    124

    81

    6

    1

    2

    Pros
    Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
    Overall, very pleased with how quickly you can gain insights about how your products are being utilized.
    We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.
    Cons
    We have apps so need better tool. And terrible biz practice trying to scam more money from customers.
    You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.
    We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.

    Pendo FAQs

    Q. What type of pricing plans does Pendo offer?

    Pendo has the following pricing plans:
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Pendo?

    Pendo has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Pendo support?

    Pendo supports the following languages:
    English


    Q. Does Pendo offer an API?

    Yes, Pendo has an API available for use.


    Q. What other apps does Pendo integrate with?

    Pendo integrates with the following applications:
    Tray.io, TrustRadius, Amazon Redshift, Jira, Calendly, Zapier, FullStory, Segment, Elastic Enterprise Search, Looker, Drift, WordPress, Salesforce Sales Cloud, Domo, Slack, Tableau, ChurnZero, LogRocket, Fivetran, Confluence, Gainsight CS, Igloo, UserTesting, Voxpopme, HubSpot CRM, Intercom, LaunchDarkly, Snowflake, Zendesk Suite


    Q. What level of support does Pendo offer?

    Pendo offers the following support options:
    Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

    Related categories