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11Sight vs Cognigy.AI Comparison (2026)
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Good recommendations?
11Sight
4.7
(82)5
63
4
17
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cognigy.AI
4.8
(23)5
19
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI Agent Platform for Call Centers and Customer-Facing Operations.
Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
82
5
4
3
2
1
63
17
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this app4.8
23
5
4
3
2
1
19
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“It's a really good software that allows customers to get in touch really fast and helps increase the speed of sales.”
KT
Kristian T.
CEO
“You can quickly start a video call from a web page by simply clicking the video call button.”
MG
Mithat G.
Sales & Marketing Director
“We had several of our clients and team members join our conference calls and after a couple times of flawless execution, we upgraded to a larger plan as well as bought 10 hours of recording for our sessions.”
Evelyn C.
Global Director
Pros
“Cognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems.”
Abhishek J.
Senior Software Developer
“The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps.”
DV
Daniel V.
Teamleiter DS & CAI
“They also have different integrations for connecting chatbot to different platform.”
Abhishek J.
Senior Software Developer
Cons
“In the past, the video recording function of the online conference service was not very stable, and sometimes there were problems when sharing the screen and then video recording.”
JJ
Jimmy J.
CEO
“It is quite demanding on the signal quality.”
Nina K.
Investor Relation & Partnership Management
“Meeting links are static and there is no obvious way to secure them leading to potential security issues.”
NJ
Nathan J.
President
Cons
“I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website.”
DK
Daniel K.
Student
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features122
- AI Copilot
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Collaboration
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Autonomous Task Execution
- Autoresponders
- Brand Management
- Business Process Automation
- CRM
- CRM & Sales Stack Integration
- CRM Integration
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Generation
- Contextual Guidance
- Conversational AI
- Conversion Tracking
- Custom Development
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Visualization
- Database Support
- Deployment Management
- Document Management
- Drag & Drop
- Drag & Drop Editor
- Dynamic Modeling
- Email Management
- Embedded AI
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Follow-Up Scheduling
- For No-Code Development
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Generative AI
- Graphical Workflow Editor
- Group Messaging
- HD Audio/Video
- Host Controls
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Verification/Validation
- Live Chat
- Machine Learning
- Meeting Management
- Memory Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple LLM Models
- Multiple Scripts
- Natural Language Interface
- Natural Language Processing
- Omnichannel Outreach
- On-Demand Communications
- On-Demand Recording
- On-Demand Webcasting
- One-to-One Messaging
- Outreach Performance Analytics
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Personalized Outreach
- Phone Key Input
- Pre-Configured Bot
- Pre-built Templates
- Pre-recorded Messages
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Private Chat
- Proactive Error Detection
- Problem Solving
- Prospecting Tools
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Follow-Up
- Sales Task Automation & Forecasting
- Sales Trend Analysis
- Scalability
- Scheduling
- Screen Sharing
- Search/Filter
- Security & Compliance
- Sentiment Analysis
- Simulation and Scenario Generation
- Single Sign On
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Templates
- Text Summarization
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Characters and Avatars
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Voice Mail
- Web Forms
- Widgets
- Workflow Automation
- Total features155
- AI Copilot
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Collaboration
- Agent Customization
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Autonomous Task Execution
- Autoresponders
- Brand Management
- Business Process Automation
- CRM
- CRM & Sales Stack Integration
- CRM Integration
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Generation
- Contextual Guidance
- Conversational AI
- Conversion Tracking
- Custom Development
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Data Augmentation
- Data Governance
- Data Import/Export
- Data Visualization
- Database Support
- Deployment Management
- Document Management
- Drag & Drop
- Drag & Drop Editor
- Dynamic Modeling
- Email Management
- Embedded AI
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Follow-Up Scheduling
- For No-Code Development
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Generative AI
- Graphical Workflow Editor
- Group Messaging
- HD Audio/Video
- Host Controls
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integration Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Integration
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Verification/Validation
- Live Chat
- Machine Learning
- Meeting Management
- Memory Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple LLM Models
- Multiple Scripts
- Natural Language Interface
- Natural Language Processing
- Omnichannel Outreach
- On-Demand Communications
- On-Demand Recording
- On-Demand Webcasting
- One-to-One Messaging
- Outreach Performance Analytics
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Personalized Outreach
- Phone Key Input
- Pre-Configured Bot
- Pre-built Templates
- Pre-recorded Messages
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Private Chat
- Proactive Error Detection
- Problem Solving
- Prospecting Tools
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Follow-Up
- Sales Task Automation & Forecasting
- Sales Trend Analysis
- Scalability
- Scheduling
- Screen Sharing
- Search/Filter
- Security & Compliance
- Sentiment Analysis
- Simulation and Scenario Generation
- Single Sign On
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Templates
- Text Summarization
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Virtual Backgrounds
- Virtual Characters and Avatars
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Voice Mail
- Web Forms
- Widgets
- Workflow Automation
Integrations
- Total integrations5
- 8x8 Contact Center
- AWS CloudFormation
- Amazon Connect
- Automation Anywhere
- Avaya Experience Platform
- BambooHR
- Bandwidth
- Dialogflow
- Dynamics 365
- Genesys Cloud CX
- Google Maps
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- Jira
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- NiCE CXone
- RingCentral Engage Digital
- RingCentral Engage Voice
- Salesforce Platform
- Telegram
- Twilio
- UiPath
- Webex Connect
- WorkHQ Platform
- Yext
- Zapier
- Zendesk Suite
- Total integrations27
- 8x8 Contact Center
- AWS CloudFormation
- Amazon Connect
- Automation Anywhere
- Avaya Experience Platform
- BambooHR
- Bandwidth
- Dialogflow
- Dynamics 365
- Genesys Cloud CX
- Google Maps
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- Jira
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- NiCE CXone
- RingCentral Engage Digital
- RingCentral Engage Voice
- Salesforce Platform
- Telegram
- Twilio
- UiPath
- Webex Connect
- WorkHQ Platform
- Yext
- Zapier
- Zendesk Suite
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