GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

GoTo Connect vs 11Sight Comparison (2026)

Add to Compare

Compare similar apps

VoIP.ms

4.8

Microsoft Teams

4.5

Nextiva

4.6

Good recommendations?

GoTo Connect

11Sight

Overview

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Cloud-based AI Agent Platform for Call Centers and Customer-Facing Operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

671

428

179

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales.”

Gianna D.

Accounting and Finance

“I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work.”

LaWanda L.

Concierge Representative

“Seamless as an app on both mobile phones and laptops while working from home.”

Oliver P.

CFO

Pros

“It's a really good software that allows customers to get in touch really fast and helps increase the speed of sales.”

Kristian T.

CEO

“You can quickly start a video call from a web page by simply clicking the video call button.”

Mithat G.

Sales & Marketing Director

“We had several of our clients and team members join our conference calls and after a couple times of flawless execution, we upgraded to a larger plan as well as bought 10 hours of recording for our sessions.”

Evelyn C.

Global Director

Cons

“It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.”

LaWanda L.

Concierge Representative

“The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.”

Chad M.

Assistant Manager

“The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.”

Shane C.

owner-CEO

Cons

“In the past, the video recording function of the online conference service was not very stable, and sometimes there were problems when sharing the screen and then video recording.”

Jimmy J.

CEO

“It is quite demanding on the signal quality.”