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Cognigy.AI

Enterprise Conversational AI Platform

Table of Contents

Is this product right for your business?

Find out with a

Cognigy.AI - 2025 Pricing, Features, Reviews & Alternatives

What is Cognigy.AI?

Cognigy.AI provides a business-focused Conversational AI solution, enhanced with Generative AI, to help enterprises deliver outstanding services experiences - anytime, anywhere

From conversational IVR and self-service to agent assist and RPA, Cognigy.AI lets you tackle the complete spectrum of contact center automation use cases.

Built for unlimited flexibility, interoperability, and ease of use, our platform empowers business and development teams alike to create excellent conversational experiences and achieve better efficiency across systems.

It offers over 100 prebuilt integrations as well as an extension marketplace with the tools to build custom extensions as well. It includes native integrations for leading CCaaS providers such as Amazon Connect, Genesys, 8x8 and Avaya. Additionally, it comes withover 25 prebuilt channel integrations for customer service such as WhatsApp, iMessage, Instagram Messenger, Telegram, Microsoft Teams and more.

It comes with one of the most accurate NLUs on the market with 20 language-specific models and a universal language model to support any language from Armenian to Klingon.

With a range of business system integrations such as with Salesforce, Hubspot, Zendesk, ServiceNow and others, you can easily automate and orchestrate customer service processes throughout your enterprise ecosystem for truly end-to-end self-service.

Loved by developers and built for business users, Cognigy features a low-code drag and drop UI that enables anyone to build advanced virtual agents. Yet, offers developers a built-in IDE, full featured command line interface, Open API and public repository with code samples for its extension framework.

Benefits of using Cognigy.AI

Cognigy’s low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver personalized experiences at scale on voice and chat, on any channel.

Starting from

2500

Per month

Alternatives with better value for money

Cognigy.AI's key features

Most critical features, based on insights from Cognigy.AI users:

AI/Machine Learning

4.5

(12)

Natural Language Processing

4.7

(12)

Chatbot

4.8

(13)

Reporting/Analytics

4.6

(11)

Code-free Development

4.4

(8)

Machine Learning

4.5

(4)

All Cognigy.AI features

Features rating:

4.6

(22)

Call Routing

4.0

(1)

Performance Monitoring

5.0

(1)

Call Center Management

4.0

(3)

Caller ID

5.0

(1)

Customer Database

4.7

(3)

Multi-Language

4.5

(4)

Chat/Messaging

4.5

(2)

Multi-Channel Communication

4.6

(5)

Live Chat

4.2

(6)

Communication Management

5.0

(2)

Computer Telephony Integration

4.0

(2)

Process/Workflow Automation

4.7

(3)

Contextual Guidance

4.0

(1)

Call Recording

4.0

(2)

Predictive Dialer

(0)

Pre-recorded Messages

(0)

Pre-Configured Bot

(0)

Phone Key Input

(0)

Personalization and Recommendation

(0)

Queue Management

(0)

Personalization

5.0

(1)

Performance Metrics

3.0

(1)

On-Demand Communications

(0)

Natural Language Search

(0)

Multiple Scripts

(0)

Multiple Data Sources

(0)

Multi-Channel Management

(0)

Monitoring

(0)

Lead Capture

(0)

Knowledge Base Management

(0)

IVR

5.0

(1)

Interactive Content

5.0

(1)

Interaction Tracking

(0)

Widgets

(0)

Voice Customization

(0)

Visual Modeling

(0)

Visual Analytics

(0)

Virtual Personal Assistant (VPA)

(0)

Virtual Assistant

5.0

(1)

Video Support

5.0

(1)

Version Control

(0)

Third-Party Integrations

(0)

Text to Speech

(0)

Templates

(0)

Support Ticket Management

4.3

(3)

Speech Synthesis

4.5

(2)

Speech Recognition

4.0

(2)

Social Media Integration

(0)

SMS Messaging

3.0

(1)

Sentiment Analysis

3.7

(3)

Search/Filter

(0)

Rules-Based Workflow

(0)

Role-Based Permissions

(0)

Reporting & Statistics

(0)

Real-Time Reporting

(0)

Real-Time Notifications

(0)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Real-Time Analytics

(0)

Contact Database

(0)

Configurable Workflow

(0)

Collaboration Tools

(0)

Chat Transcript

(0)

Callback Scheduling

(0)

Call Transfer

(0)

Call Tracking

(0)

Call Scripting

(0)

Call Reporting

(0)

Call Monitoring

(0)

Call Logging

3.0

(1)

Call List Management

(0)

Call Disposition

(0)

Calendar Management

(0)

Business Process Automation

(0)

Autoresponders

(0)

Automatic Call Distribution

5.0

(1)

Auto-Dialer

5.0

(1)

API

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

AI-assisted Development

(0)

Activity Tracking

4.0

(1)

Activity Dashboard

3.0

(1)

Access Controls/Permissions

(0)

Intent Recognition

4.3

(3)

Integrations Management

(0)

Inbox Management

(0)

Graphical Workflow Editor

(0)

For Sales Teams/Organizations

(0)

For eCommerce

(0)

For Developers

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Engagement Tracking

(0)

Email Management

4.0

(2)

Drag & Drop

5.0

(1)

Deployment Management

(0)

Database Support

(0)

Data Visualization

(0)

Data Import/Export

(0)

Customizable Reports

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Service Analytics

(0)

Customer Experience Management

(0)

Custom Development

(0)

CRM

5.0

(1)

Content Generation

(0)

Contact Management

(0)

Cognigy.AI alternatives

Cognigy.AI

4.8

(22)

Starting from

2500

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.8

Customer Support

4.8

Fathom

5.0

(718)

visit website

Starting from

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.9

Customer Support

5.0

Tidio

4.7

(465)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Cognigy.AI pricing

Value for money rating:

4.8

Starting from

2500

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Cognigy.AI integrations (22)

Integrations rated by users

We looked through 22 user reviews, to identify which products are mentioned as Cognigy.AI integrations, and what is the users perception.

ServiceNow

Integration rating: 5.0 (1)

Call Journey

Integration rating: 4.0 (1)

Twilio

Integration rating: 5.0 (1)

SAP SuccessFactors HXM Suite

Integration rating: 5.0 (1)

Cognigy.AI support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Phone Support

FAQs/Forum

Email/Help Desk

Knowledge Base

Training options

Documentation

Live Online

Webinars

In Person

Videos

Cognigy.AI reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.36/10

Rating distribution

Pros

“Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway).”

Verified reviewer

Anonymity request

“It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully.”

Markus B.

Practice Lead Conversational AI

“AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.”

Shiva Sai G.

Developer

Cons

“I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.”

Daniel K.

Student

“At this point in time, parts of the documentation are rather hard to find.”

Alexander C.

Conversational AI Engineer

“Building custom extensions can be difficult for non-technical persons.”

Daniel O.

Consulting Manager

Read all reviews

Cognigy.AI FAQs

Q. What type of pricing plans does Cognigy.AI offer?

Cognigy.AI has the following pricing plans:
Starting from: $2500.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Cognigy.AI?

Cognigy.AI has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cognigy.AI support?

Cognigy.AI supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Q. Does Cognigy.AI offer an API?

Yes, Cognigy.AI has an API available for use.

Q. What other apps does Cognigy.AI integrate with?

Cognigy.AI integrates with the following applications:
Automation Anywhere, Jira, Microsoft Azure, WhatsApp, AWS CloudFormation, Microsoft Teams, Yext, BambooHR, Dialogflow, SS&C Blue Prism, Meta for Business, ServiceNow, UiPath, 8x8 Contact Center, Twilio, Google Maps, Salesforce Platform, HubSpot CRM

Q. What level of support does Cognigy.AI offer?

Cognigy.AI offers the following support options:
24/7 (Live rep), Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base