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Cognigy.AI Logo

Cognigy.AI

4.8
(22)

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Enterprise Conversational AI Platform

(2)

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Cognigy.AI Pricing, Features, Reviews and Alternatives

Cognigy.AI FAQs

Q. What type of pricing plans does Cognigy.AI offer?

Cognigy.AI has the following pricing plans:
Starting from: $2500.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Cognigy.AI?

Cognigy.AI has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cognigy.AI support?

Cognigy.AI supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Cognigy.AI offer an API?

Yes, Cognigy.AI has an API available for use.


Q. What other apps does Cognigy.AI integrate with?

Cognigy.AI integrates with the following applications:
Automation Anywhere, Jira, Microsoft Azure, AWS CloudFormation, Microsoft Teams, Yext, BambooHR, Dialogflow, SS&C Blue Prism, Meta for Business, ServiceNow, UiPath, 8x8 Contact Center, Twilio, Google Maps, HubSpot CRM


Q. What level of support does Cognigy.AI offer?

Cognigy.AI offers the following support options:
24/7 (Live rep), Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base

Cognigy.AI product overview

Price starts from

2500

Per month

Usage Based

What is Cognigy.AI?

Cognigy.AI provides a business-focused Conversational AI solution, enhanced with Generative AI, to help enterprises deliver outstanding services experiences - anytime, anywhere

Key benefits of using Cognigy.AI

Cognigy’s low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver personalized experiences at scale on voice and chat, on any channel.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Documentation
Live Online
Webinars
In Person
Videos

Not sure about Cognigy.AI? Compare it with a popular alternative

Starting from

2500

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Cognigy.AI pricing information

Value for money

4.8

/5

22

Starting from

2500

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cognigy.AI features

Functionality

4.6

/5

22

Total features

119

9 categories

Most valued features by users

API
Third-Party Integrations
Access Controls/Permissions
Data Import/Export
Reporting/Analytics
Drag & Drop
Activity Dashboard
Collaboration Tools

Functionality contenders

Cognigy.AI users reviews

Overall Rating

4.8

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

18

4

0

0

0

Pros
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway).
The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.
It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully.
Cons
I'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.
At this point in time, parts of the documentation are rather hard to find.
Building custom extensions can be difficult for non-technical persons.

Overall rating contenders

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Skyla F.

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Surprisingly Easy and Remarkably Effective

Reviewed 2 years ago

Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.

Pros

Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.

Cons

Would be good to see more emphasis on a desktop app as well as the web based solution.

AR
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Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Leading Conversational AI Ecosystem

Reviewed a year ago
Pros

Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)

Cons

Machine-Learning based entity recognition has potential to even further enhance NLP capabilities

MS
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Maite S.

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Easy to use platform

Reviewed 2 years ago
Pros

Easy to use and establish chatbot in organization. User interface quite intuitive.

Cons

Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.

AC
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Alexander C.

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Powerful low-code Conversational AI Platform

Reviewed 2 years ago

Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.

Pros

The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.

Cons

Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.

DO
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Daniel O.

Management Consulting, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Contact Center Transformation

Reviewed a year ago

Improved CSAT, easy to use. Easy to integrate and develop new solutions.

Pros

The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.

Cons

Building custom extensions can be difficult for non-technical persons

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