eBallot Pricing Plan & Cost Guide

eBallot

An online voting software and services provider

4.82/5 (11 reviews)

eBallot Pricing

Starting from: $4.99

Pricing model: One Time License

Self-administration plans are based on the number of voters and start at $4.99/month for 50 voters. Business plans for managing complexity and votes of significance are also available. Visit www.eballot.com or contact sales@eballot.com for more information.

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eBallot Pricing Reviews

Pros

  • Meaning they let me know every time an email blast was sent out for us. It was nice to not have to think about the progress as they reached out first.Elaine L.Read the full review
  • The software has also improved our administrative experience; the software is intuitive, voting events are able to be set up quickly and customer service is very responsive.Elizabeth S.Read the full review
  • Excellent support received with setup and administration and functionality met our requirements.Faizel L.Read the full review

Cons

  • When I had issues trying to pay I had a hard time teaching someone.Lori H.Read the full review
  • The risk of point 1 could be reduced by sending the link to vote and password separately. The risk of point 2 could be reduced by tracking of IP addresses of votes casted.Thomas M.Read the full review
100%
recommended this to a friend or a colleague

3 reviewers had the following to say about eBallot's pricing:

Jenny W.

Facilitated Remote Voting at an Economical Price

Used occasionally for less than 6 months
Reviewed 2019-06-12
Review Source: Capterra

Early on, I was able to reach customer service (someone answered the phone.) Then, I was able to get answers back via email. The girl who I worked with was very prompt in answering my questions. Then, there was a guy who assisted me. He wasn't nearly as sharp as the first person who assisted me. I don't remember their names since it's been so long ago that I contacted eballot customer service.

Pros
The price for electronic voting was very economical.

Cons
The price only allowed for one ballot per month. Also, I couldn't figure out how to add an additional vote and I didn't receive an answer from customer service.

Response from eBallot


Thanks for your review, Jenny! I'm glad you're seeing value with eBallot Essential.

I'd also like to apologize for any miscommunication you may have received about our feature set. Your subscription comes with unlimited ballots. New ballots can be added by clicking on 'Create Ballot' straight from your dashboard.

Typically, the best way to receive support for our Essential product is through our knowledge base or by emailing help@eballot.com. Sometimes our support team does go above and beyond what is included for products on a limited courtesy basis. More on-demand customer services, like phone support and dedicated account management, are available with our Business platforms.

Hope that all is reasonable and makes sense. If you have any further questions please don't hesitate to reach out!

Sincerely,

Jonathan Liu
Head of Customer Experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donna Lynn B.

Evoting Software That Is Affordable

Used occasionally for 6-12 months
Reviewed 2019-06-19
Review Source: Capterra

We needed a lower cost evoting software and eBallot fit our budget. It was easy to create ballots and add voters, however I wish they had a more detailed user manual so you didn't have to contact support to answer basic questions when you are learning how to use the software. I also liked that you could run multiple elections at one time. I think this is a great voting software for the price, but would highly suggest that new users run test elections to get familiar with the software and figure out how to use it before going live with an actual election.

Pros
Pricing is pretty affordable You can email out notices to voters Ballot questions are pretty easy to set up Have several reports so you can see voting participation & results easily

Cons
They could use a better user manual with more detail on how to use software When you send out an additional email to voters you have to pay for all voters, even if you only send it to part of your voter list, like those who haven't voted yet Help is only available during the weekday hours, there is no after hours support except for help files

Response from eBallot


Thanks for your review, Donna! We're glad to hear you're having a positive experience with our self-service voting platform.

After hours is something that can be set up with our Business platform, but we're unable to offer that with eBallot Essential.

Appreciate the feedback - testing and experimenting with different ballot setups before going live is definitely a good practice.

We're always updating our knowledge base to improve the experience for self-administered customers, so thank you for your insight.

Regards,

Jonathan Liu
Head of Customer Experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel B.

eBallot supported our annual officer election process

Used occasionally for less than 6 months
Reviewed 2019-06-19
Review Source: Capterra

As previously stated, eBallot effectively met our organization's needs by providing a customized solution to our electronic voting process. If eBallot continues to offer a month-by-month service plan, our organization will most likely continue to use the product.

Pros
eBallot was mostly easy to use and offered exceptional product support. For my professional association, I needed a product solution that would support our annual officer election process. eBallot was an affordable and effective solution because we were able to pay through the month-by-month plan, paying for the services for the duration we needed them. It was by far the best option for our budget and needs.

Cons
I wish I campaign emails (emails to voters) could be purchased by the individuals emails sent instead of based on the entire voter listing. For example, I needed to send reminder emails to those members who had not yet voted, however when purchasing an additional campaign email, I had to pay for the cost of the total voter listing rather than the few I need to remind. I previously shared this feedback directly with the eBallot team.

Response from eBallot


Hi Daniel,

Thanks for the review! Understand your note about the email campaigns and only wanting to purchase emails for those who have not yet voted.

Emails are free to send in our Business platform, if interested. Sounds like Essential is the best fit, however, and I'm very happy to hear it's working well for your association overall.

Jonathan Liu
Head of Customer Experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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