Microsoft Teams vs Freshcaller

Zoom Workplace

Google Workspace

Google Meet

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

accountant

It hard to contact customer service if you have a problem.

Teacher

I am amazed at the creator of MS Teams to think about this kind of app that all we need will be in one app. And with their great customer service, I am assuring you that this app will be a trend even after this pandemic.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agenda Management

Alerts/Notifications

Annotations

Application Management

Assignment Management

Audio Calls

Audio Capture

Auto Framing

Automatic Transcription

Availability Indicator

Backup and Recovery

Brainstorming

Breakout Rooms

Calendar Management

Calendar Sync

Call Conferencing

Call Recording

Call Routing

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Conferencing

Contact Management

Data Import/Export

Data Security

Desktop/Browser Sharing

Discussions/Forums

Document Management

Document Storage

Email Management

Email Reminders

Event Management

Event Scheduling

File Management

File Sharing

File Transfer

Group Messaging

Host Controls

Interaction Tracking

Live Chat

Meeting Management

Meeting Notes

@mentions

Microsoft Outlook Integration

Mobile Access

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Multi-User Collaboration

On-Demand Webcasting

Online Voice Transmission

Polls/Voting

Presentation Streaming

Presentation Tools

Presenter Control Management

Private Chat

Project Management

Quizzes

Real-Time Chat

Real-Time Notifications

Real Time Screen Sharing

Real-Time Updates

Recording

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Role-Based Permissions

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Search/Filter

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Targeted/Locked Screen Sharing

Task Management

Template Management

Third-Party Integrations

Two Way Audio & Video

Two-Way Audio & Video

User Management

User Profiles

Version Control

Video Chat

Video Conferencing

Video Layouts/Views

Video Streaming

Video Support

Virtual Backgrounds

Reviews for Microsoft Teams come from a wide variety of industries, including Information Technology and Services (11% of reviewers), Computer Software (7%), and Education Management (5%). The most frequent use case for Microsoft Teams cited by reviewers is meetings (70% of reviewers).

Users and use cases

Most reviewers indicate that Teams offers strong value for money for Microsoft 365 subscribers, and they appreciate the comprehensive collaboration tools and free version. Some users report that pricing can be high for non-subscribers, and advanced features require costly upgrades.

Value for money

The Microsoft Teams integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.7 out of 5 for its integration with Microsoft Teams), Microsoft SharePoint (a document management product, 4.5), and Microsoft Word (a document generation product, 4.7).

Integrations

Microsoft Teams is a meeting solution with key features that include two-way audio and video communication, real-time screen-sharing, real-time chat, video conferencing, and mobile access, and more.

Proprietary

Microsoft Teams

Web-based

Android

Windows

iPhone

iPad

Webex Suite

Zoom Events and Webinars

Slack

GoTo Meeting

Discord

TeamViewer ONE

Google Chat

monday.com

Dropbox Business

Zoom Phone

WhatsApp

Jira

Basecamp

GoTo Webinar

Cisco Jabber

Rocket.Chat

Microsoft Teams (Free)

Microsoft Teams Essentials

Microsoft 365 Busines Standard

Complex and unintuitive navigation

App Developer

Occasional lag, notifications overload, and a cluttered interface can make navigation and focus challenging.

Administration

Navigation on the file-sharing tab can be cumbersome, e.g., selecting the back arrow takes you back to the first page of the file-sharing tab instead of the page prior.

44% of reviewers feel negative about Teams’ navigation. Users say the interface is cluttered and overwhelming, especially for new users or those managing multiple teams and channels. They report that finding specific features, switching between functions, or accessing files can be cumbersome and unintuitive. Reviewers mention that frequent interface changes and a lack of clear guidance make it harder to learn and use the platform efficiently, sometimes leading to frustration and lost productivity.

Inconsistent and overwhelming notifications

General Manager

Has bugs - sometimes loses message history, not synchronizing b/n desktop and mobile apps, not showing the correct status, not sending notifications on time, etc.

Manager

They also have a system where you get an email notification if you have an unread Teams notification on the software, but these emails are delayed and do not come at a uniform time.

72% of reviewers feel negative about Teams’ notification system. Users indicate that notifications can be delayed, duplicated, or missed entirely, making it hard to stay updated on important messages. They find the notification settings confusing and sometimes overwhelming, with too many pop-ups or sounds, and difficulty distinguishing critical alerts from general updates. Reviewers also mention challenges with status changes, cross-device syncing, and the inability to easily manage or clear notifications, which can disrupt workflow.

Confusing file organization

Director

It also does not allow you to drag and drop files in the share areas easily, you generally need to open Sharepoint in a browser window.

System Architect

I can't delete a folder with a folder/file inside. While I am moving/deleting mass folders, I can only drill down to the bottom-est level and delete each files manually.

46% of reviewers feel negative about Teams’ file management. Users find the file structure confusing, especially when integrating with SharePoint or managing permissions. They report difficulties with organizing, moving, or deleting files and folders, and mention that collaboration features can break links or cause version control issues. Reviewers also note limitations in the online versions of Office apps, delays in file syncing, and challenges in locating specific documents, which can hinder efficient teamwork.

Resource-heavy and slow performance

Recruiter

The desktop application is a massive resource hog. If you are working on an older or slightly weaker PC, just having Teams open in the background will slow your whole machine down.

82% of reviewers feel negative about Teams’ performance and speed. Users report that the application consumes significant system resources, especially RAM, leading to slow load times, lag during meetings, and reduced performance on older or less powerful devices. They mention frequent issues with connectivity, especially on slow internet, and note that Teams can slow down other programs or even cause system freezes. Reviewers find these performance issues disruptive, particularly when multitasking or working under tight deadlines.

Frequent bugs and glitches

GRADUATE APPRENTICE TRAINEE

The main issue is the status show option; whenever I stay away from the Teams for a specific period, it shows the blank status, and I need to refresh the page.

71% of reviewers feel negative about Teams’ reliability due to bugs and issues. Users frequently encounter glitches such as incorrect status displays, login problems, crashes, and syncing failures. They report difficulties with document editing, integration with other Microsoft services, and inconsistent experiences across devices. Reviewers mention that updates sometimes introduce new problems, and troubleshooting can be time-consuming. These recurring technical issues are seen as a barrier to smooth daily operations.

Remote work enablement

Human Resources Generalist

I'm utilizing Microsoft Teams as a piece of the Office suit both at my association and my college and it has been a significant apparatus particularly during the pandemic when all people began performing from home and distant working as the new typical.

VP of Communications & Marketing

Having Microsoft Teams already available in our Office 365 subscription allowed our staff to (somewhat) smoothly go remote when the COVID pandemic began.  

92% of reviewers feel positive about Teams’ impact during the pandemic. Users report that Teams was crucial for maintaining business continuity, enabling remote meetings, and supporting virtual collaboration when in-person work was not possible. They appreciate how Teams facilitated online classes, telehealth, and remote project management. Reviewers say the platform’s integration with Office 365 and ease of use helped organizations adapt quickly to new working conditions and stay connected despite physical distance.

Unified file sharing and chat

Researcher

I love how it integrates everything in a single tool, including chat, file sharing, voice and video calls. Because of that, I can easily call a friend or share a file without switching to another tool, which significantly improves my productivity.

94% of reviewers feel positive about Teams’ file and chat functionalities. Reviewers find it convenient to consolidate chats, meeting notes, and file sharing in one platform, reducing reliance on email. They appreciate being able to share, store, and collaborate on documents directly within chat threads and channels. Users say the ability to access files, conduct group chats, and manage meetings from any device improves productivity and keeps teams organized, especially for geographically dispersed groups.

Streamlined office connectivity

Implementation Project Manager

Teams therefore is the one-stop shop for collaborating with colleagues on Excel, Word, and PowerPoint documents, which are easily sharable and can be edited together in realtime on Teams calls.

93% of reviewers feel positive about Teams’ role in office communication. Users highlight the ease of connecting with colleagues, managing meetings, and sharing documents across departments and locations. They appreciate features like organizational charts, shift scheduling, and integration with other Office apps, which help maintain productivity and facilitate remote work. Reviewers say Teams is essential for keeping employees informed, collaborating on projects, and maintaining relationships with clients and vendors.

Prokurist

The chat, video meeting, and file-sharing features work smoothly, and the integration with Word, Excel, PowerPoint, SharePoint, and other Microsoft tools saves a lot of time.

Microsoft Teams allows teams to communicate through chat instead of relying heavily on email, collaborate in real time by securely editing files together, and save documents to the cloud, reducing the need for local storage and improving workspace efficiency.

Process Engineer

Microsoft Teams is a very robust tool that I use daily for tasks such as collaborating with coworkers via direct messaging or audio/video calls, participating in meetings with colleagues, and shared file storage.

Salesman

Microsoft teams has been a great communication tool for our company considering we have three different store locations so we don’t get to see everyone that works in our company face-to-face on a daily basis so this makes communication easy and keeps us organized on our expectations for the day

Graphic Designer

The most impressive aspect of Microsoft Teams for me and my job role is the instant sharing of large files and videos for others to view, saving me time and effort using different platforms to do this.

Instructor Designer

I’ve used it extensively for cross-functional collaboration, remote meetings, project coordination, and document co-authoring. When paired with clear communication norms and thoughtful channel organization, Teams significantly improves efficiency, transparency, and team alignment—especially in remote or hybrid environments.

Web Designer

My teams audio and video meeting by this platform has made our productive and efficient as it records the meetings which can be accessed by the team members.

Pre Litigation Legal Assistant

It greatly helps to improve fast, effective and instant communication with the work team, especially large teams, allowing the creation of small groups and the customization of group reorganization as we see fit.

Owner

I exclusively use Teams for a job that requires me to virtually assess and consult with other medical professionals and Teams offered the highest level of security which is needed when discussing medical records.

Microsoft Teams vs Freshcaller Comparison (2026)

Microsoft Teams vs Freshcaller Comparison (2026)

Microsoft Teams

Freshcaller

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives