Cloud call center for customer support & sales ( 4.4/ 5 10 reviews) Alternatives to Freshcaller
Explore a recommended list of Freshcaller alternatives for your business in 2019. Compare alternatives to Freshcaller side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews I have to copy them to somewhere else on my computer first. A very minor inconvenience.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews PhoneBurner is super easy to use and has a ton of amazing features. Anyone can log in and easily pick up how to use this system. Very good, not give them and excellent since there is always room for improvements. Everything from the free trial, to the ease of using it, to the customer service was excellent.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue. We are very happy with the Ytel platform and technology. Excellent product with more features than described.
Second phone number app for texting and calling
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. It was very easy to set up and that's always a good start. Crazy call is the trustyworthy software. Interface and reports are more than sufficient.
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for. There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
All-Inclusive Cloud Powered Business Communication
What users mention about Jive Voice See all reviews What I have used it has been very user friendly and when I have called for help all of the customer support have been very friendly and helpful. Seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive. Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews Customer Support are very friendly and helpful. I would definately recommend this software.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
The fastest way to make more sales calls.
What users mention about Kixie See all reviews Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless. The support staff is committed to customer happiness, his support with the software is much needed and he gets five stars for it. The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day.
Convert more leads in less time!
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition. I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself. Has been pretty good for most part, some issue here and there but over all still better than a normal phone system and less headaches.
Call center CRM-integrated software
Turn the World Into Your Office
What users mention about Grasshopper See all reviews Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus. What I dislike about Grasshopper is the inability to distinguish a Grasshopper call from a direct call when using a cell phone. Admin functions were historically awful but they have recently updated it.
RingCentral Office - All-inclusive business phone system
What users mention about RingCentral Office See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE. Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step). We get tons of spam / bot calls everyday and need to be able to block them quickly.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews RingCentral is wonderful for a small business. I love that I don't even have to have a phone. I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I enjoy the functionality and ease of use. It's great on desktop or mobile.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses. I love using the multi channels provided with a monthly pricing which is affordable for any company. Its cost friendly and there is just so much more that this offers than the others I have used in the past both free and paid.
Second Phone Line for your Business
VoIP business phone system for organizations of all sizes
What users mention about Intulse See all reviews The only issues I have with this product is that I was unaware of it for so long and wasted money and time with one of the larger phone providers. Overall we have had a positive experience. Rep with Intulse was excellent to work with through the process and setting up our system. The solution is simple and yet very powerful, with the help of Intulse customer service, we have tweaked the system to each need we have.
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews We are currently using Vicidial for our inbound callcenter and working great. Kudos on a great piece of software. We love this program and its flexibility. It has clear advantages over other program we used. VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved.
Call Tracking & Analytics
What users mention about CallRail See all reviews Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. It has been wonderful to monitor calls coming in from our site. There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.
Cloud-based call center platform
Contact center solution for customer engagement
Web-based predictive dialer for efficient outbound calling
Auto dialers for lead generation & telemarketing
Predictive dialer CRM with VoIP for call centers.
Predictive dialer & call automation for call centers
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Contact center solution for sales and support teams
Enterprise screen sharing
What users mention about CrankWheel See all reviews Of course, not having any glitches with the screen share is also super important, & I'm very satisfied with the results of each connection. Great idea for product where demoing is helpful. My only nit-pick was the fact that it was difficult to figure out how to add my own conferencing service instead of using the one provided with the software.
Capture, transcribe & analyze sales team calls & meetings
What users mention about Chorus See all reviews Ability to shadow calls that others have made, at any time I want, with ability to selectively choose only useful calls. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team. Big fan of the sharing options. The ability to pick up key parts of the sales process(Closing Remarks, BANT, Etc).
Sales dialer with voice intelligence technology
Conversation intelligence technology for sales teams
What users mention about Gong.io See all reviews The best part is that the solution seamlessly integrates with your existing apps and is super easy to use. I love the ability to find certain verbiage. Like that you can send snippets of a call. This has helped me to ensure that my team is applying their training and being as successful as they can be. What users mention about Phone.com See all reviews Customer service was great, good features and functionality, room for customizations, can keep personal phone number private. The pricing is fantastic and support has been very helpful. Easy to set-up, easy to use. Great Business Phone System.
Coding APIs for adding telephony, SMS & 911 calling to apps
What users mention about Bandwidth See all reviews The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller. Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful. I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records.
All-in-one communications & collaboration tool
What users mention about Intermedia Unite See all reviews There was nothing I found that I could complain about. In some cases the implementation can be difficult and I see that sometimes my contacts start to disappear. Very good service, especially for small business.
SaaS billing for MSPs & resellers of usage-based services
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews Horrible, not working, and not even refunding or replying to refund requests. I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer. Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews Software management is easy, project management is transparent. It is also excellent for working at home or everywhere. We've been using VCC surface since 2015, it's really a great help in managing calls. Excellent solution for distributed call center operations and home agents.
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
One solution for every customer interaction.
What users mention about Virtual Contact Center See all reviews It is also affordable and flexible in terms of pricing. 8x8 is easy to operate and is very scalable.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. Software is very reliable and easy to use. Works fine even with slow internet connection.
Multi-channel contact center
Cloud-based outbound call center software
Payment processing and communication engagement solution
Cloud based hospitality & vacation rental software
#1 Top Rated Call Tracking Software
What users mention about PhoneWagon See all reviews Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up. It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance. Great product/software and the people that work there are incredibly helpful. Especially Bobby and Ryan.
Total call recorder for the capture & replay of staff calls
Voice and digital messaging solution for hotel businesses
Automated phone calls and contact center processes
Voice, IVR & customer experience testing suite
Sales process automation solution
Predictive lead scoring for sales & marketing
Inside Sales Communication Platform
Generate B2B sales leads from website visitors
What users mention about Leadfeeder See all reviews Leadfeeder has been a great help to identify the companies which visit our website. I don't think there is much more that I would want out of this software. I think they have done a fantastic job. Overall I have been very please with the product. It provides a great quick-glance for the sales.
Digital Marketing Optimization Software
Virtual assistant for sales & marketing teams
Email communication & sales productivity application
What users mention about Mixmax See all reviews Having a little trouble attaching this to salesforce. That being said, it's more of a Salesforce problem than it is a Mixmax problem. This is a great product. I personally have enjoyed using it better than other systems out in the market. I can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful. What users mention about Freshsales See all reviews Ability to add one's own fields is brilliant. It is very easy to use and the support is excellent. Support is awesome, ability to solve and customize the system with people that care. Great for follow up and organization. Love that we can see the history of the customer.
A simple CRM built just for small businesses
What users mention about Less Annoying CRM See all reviews Once I figured out how to navigate the ease of navigation and categorizing clients is the best.
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them. Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable. Has some great features that could be really useful. Great integration with other platforms and services. Overall I think Salesforce is a great investment and helps our business to be efficient and successful.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic. Amazing infrastrucutre and UI with sales pipeline. The graphs are just very beautiful. Notes, planned activities are easy and logical, helps with account planning and sales rep evaluations. Customer Service is outstanding.
Sales automation solution for Salesforce & Gmail users
What users mention about Groove See all reviews I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience. Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. I like the ease of use, its very intuitive and helpful to have the on line for quick questions.
Voice over internet protocol (VoIP) solution
What users mention about SIP.US See all reviews We have utilized a number of providers and this provider is the most stable, responsive and reliable we have found. A solution with great potential if your vendor knows what he is doing. The posibility of getting better prices, reliability, support.
Technology expense management & call accounting solutions
Send Smarter With EZ Texting
What users mention about EZ Texting See all reviews Scammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS. what else. For a bad company or team of thugs. Very easy set up, and customer support is solid. An excellent product, and very affordable. The software is alright the best part is its free and acts like a second line.
SMS Marketing & Voice Broadcasting Made Easy
What users mention about Call Loop See all reviews We enjoy this software for what it is intended to do. It's easy to understand, and that's important. It's easy to navigate and set up campaigns. Once everything is set up, the ease of duplicating campaigns is nice. It was relatively easy to set up and get working, help section was good when I had questions.
Voice & Text Message Broadcasting Made Easy
Ticketing software for effortless customer support
Live Chat Software and Virtual agent for SMBs
Multi-channel Customer Communication Platform
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Custom-built business management software.
What users mention about Logicbox See all reviews The vast amount of features is very impressive. Product is good but response is slow may be they might have busy in other technical work. In general, the software works fine, I can change the configurations by myself in a very short period of time.
Help desk and live chat solution for customer service
What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
Audio-Visual Guidance to your Website
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
AI-powered customer engagement platform
AI-based customer service management solution
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Intelligent low-code and process management platform
What users mention about bpm'online studio See all reviews You have to be aware of the changes that you make from the beginning or it would be difficult to go back. Integration of the bpm’online system created a single hub for our data points.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Collaborative remote access solution
Web based customer support