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Paperpile vs Faveo Helpdesk Comparison (2026)

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Paperpile

Faveo Helpdesk

Overview

Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

2.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

122

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.5

118

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“I love that it can automatically change the reference style with zero effort and it can find the paper I want to cite by title DOI, link, whatever I throw at it.”

Sam W.

Staff Scientist

“It's a very user friendly tool, can be integrated into both GoogleDocs and Word and prevents me from messing up my references.”

Sam W.

Staff Scientist

“It is intuitive and since is connected to google docs as an extension I can have my info wherever I need it.”

Denisse B.

Graduate Student

Pros

“The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally”

Naresh V.

DevOps

“The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers”

Naresh V.

DevOps

“More options and the ability to set conditions to mark the approver type would be needed.”

Filippo D.

IT Project Manager

Cons

“The word plug-in, which is the most important thing to me since I write all of my papers in MS Word, can be buggy at times and sometimes does not update with new references/has to be recompiled frequent.”

Lisa Z.

Physician

“Lack of reference version control to explicitly link version numbers/dates to duplicate references and allow controlled deduplication is an issue.”

Oliver M.

Research Associate

“The worst part of paperpile is when importing papers, it often finds non-published (arXiv) version of the papers instead of their published counter parts. ”

Ari K.

Research Scientist

Cons

“Overall application design frontend not attractive because we are in AI world it should be more attractive.”

Mohamed J.

IT Assistant

“The product Lacks capability to build custom workflows based on products support you offer”

Deep S.

Principal Consultant

“Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..”

Ammar D.

Project Management