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SmartFile Pricing, Features, Reviews and Alternatives
SmartFile FAQs
SmartFile product overview
What is SmartFile?
SmartFile is a cloud file management solution which manages and secures file sharing processes among employees and external users. Designed for large enterprises, SmartFile offers encrypted file storage and FTP hosting tools to help govern compliance across all IT operations. SmartFile supports integrations with PC through desktop connector, Macs and PCs through WebDav, and Microsoft Outlook. The product is available on per employee monthly subscription and extends support through online chat and phone.
Key benefits of using SmartFile
• Allows users to access files securely from anywhere
• Helps users customize files and supports user access permissions
• Allows administrators to keep track of user activity
• Supports developer APIs which help users modify and control their software
Typical customers
Platforms supported
Support options
Training options
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Starting from
10
/user
Per month
Starting from
59.62
Per year
Flat Rate
SmartFile pricing information
Value for money
4.2
/5
55
Starting from
10
/user
Per month
Pricing options
Value for money contenders
SmartFile features
Functionality
4.0
/5
55
Total features
23
1 categories
Most valued features by users
Functionality contenders
SmartFile users reviews
Overall Rating
4.3
/5
55
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.96/10
30
20
1
0
4
Overall rating contenders
Jesse Paul S.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
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I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.
The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.
David H.
E-Learning, 11-50 employees
Used daily for 6-12 months
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Cost efficient, easy to deploy and use with our customers, fast
Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness.
Justin E.
Financial Services, 51-200 employees
Used daily for 6-12 months
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We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.
The interface for user management was easy to use and adding external clients was very simple.
There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.
Zach W.
Publishing, 1-10 employees
Used daily for 2+ years
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This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.
There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over...
Verified reviewer
Education Management, 11-50 employees
Used daily for 6-12 months
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The business problem that SmartFile solves is allowing lots of file storage which I use for daily backups of mission critical files.
First and foremost, I like the fact that this service exists. I needed a place to backup files via ftp, and there are few places that allow for using ftp and allow this much file storage. There are a lot of features offered that I was not looking for, but they sure do come in handy. It is nice to have a web based interface and to be able to quickly generate and share a link with an expiration date.
We have had some issues with a false message saying we reached our limit. I have been working with tech support, and they are assisting with the issue. Tech support responds quickly, and I really do appreciate that.
Thank you for taking the time to give us feedback. Our engineers were made aware of this issue and are currently working on a patch to resolve the problem. We do apologize for the inconvenience and will continue to update all customers experiencing this issue with our progress.
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