SmartFile Pricing, Features, Reviews & Comparison of Alternatives

SmartFile

On-premise & cloud file management solutions

4.3/5 (44 reviews)

SmartFile overview

What is SmartFile?

SmartFile is a cloud file management solution which manages and secures file sharing processes among employees and external users. Designed for large enterprises, SmartFile offers encrypted file storage and FTP hosting tools to help govern compliance across all IT operations. SmartFile supports integrations with PC through desktop connector, Macs and PCs through WebDav, and Microsoft Outlook. The product is available on per employee monthly subscription and extends support through online chat and phone.

Primary features of SmartFile include multi-user account access, custom roles and permissions, restricted file transfer, branding, secure virtual folder links, email alerts, file versioning and locking, granular permissions, automation and HIPAA-compliant activity logs. SmartFile also allows supports FTP access, administrator control, AD/LDAP integrations for complete management of large file structures. Moreover, SmartFile comes with developer APIs and software development kits that enable modifications as per user requirements.
www.smartfile.com

Pricing

Starting from
$6/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SmartFile screenshot: Access and manage files from a central locationSmartfile upload files_BrowserSmartFile screenshot: Edit user profile information and customize user permissionsSmartFile screenshot: Developers can control user access options through the API SmartFile screenshot: Create Users and Define RolesSmartFile screenshot: Connect Storage to Desktop through WebDAV DriveSmartFile screenshot: Editing Access Rules and Permissions

SmartFile reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  4.2
  4.2
Jesse Paul Smith

Quality FTP for your Business

Used daily for 1-2 years
Reviewed 2019-02-01
Review Source: Capterra

Pros
I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.

Cons
The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Zach Werner

Overall really good but room for improvement

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Pros
This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.

Cons
There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Justin Ellenbecker

Has potential but need some flushing out of features

Used daily for 6-12 months
Reviewed 2019-02-01
Review Source: Capterra

We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.

Pros
The interface for user management was easy to use and adding external clients was very simple.

Cons
There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 4/10

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Evan Smith

Great unlimited sharing platform. FTP and webdav support are a huge plus!

Used daily for 2+ years
Reviewed 2019-08-26
Review Source: Capterra

Pros
Ease of use and setup of shares and links. accessibility for users.

Cons
When issues do arise, we have had lackluster support in some cases. we have had this product for over 5 years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Review of SmartFile

Used daily for 6-12 months
Reviewed 2019-01-25
Review Source: Capterra

The business problem that SmartFile solves is allowing lots of file storage which I use for daily backups of mission critical files.

Pros
First and foremost, I like the fact that this service exists. I needed a place to backup files via ftp, and there are few places that allow for using ftp and allow this much file storage. There are a lot of features offered that I was not looking for, but they sure do come in handy. It is nice to have a web based interface and to be able to quickly generate and share a link with an expiration date.

Cons
We have had some issues with a false message saying we reached our limit. I have been working with tech support, and they are assisting with the issue. Tech support responds quickly, and I really do appreciate that.

Response from SmartFile


Thank you for taking the time to give us feedback. Our engineers were made aware of this issue and are currently working on a patch to resolve the problem. We do apologize for the inconvenience and will continue to update all customers experiencing this issue with our progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SmartFile pricing

Starting from
$6/month
Pricing options
Subscription
Free trial
View Pricing Plans

Business: $6 per employee / month for 1TB storage and minimum 5 employees
Business Plus: $10 per employee / month for unlimited storage and minimum 10 employees
Business Unlimited: Contact SmartFile for pricing information for unlimited storage and unlimited users

SmartFile features

API
Access Control
Activity Tracking
Automatic Notifications
Customizable Branding
Document Management
File Management
Permission Management
Search Functionality
Workflow Management

Activity Dashboard (190 other apps)
Chat (162 other apps)
Collaboration Tools (348 other apps)
Collaborative Workspace (223 other apps)
Commenting (202 other apps)
Document Storage (221 other apps)
Drag & Drop Interface (176 other apps)
Projections (150 other apps)
Reporting & Statistics (139 other apps)
Third Party Integration (225 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SmartFile

Key features of SmartFile

  • API access
  • Advanced sharing
  • Audit logs
  • Audit site permissions
  • Automation rules
  • Custom branding
  • Custom folder permissions
  • Custom user roles
  • Dedicated IP & custom SSL
  • Email notifications
  • FTP, SFTP, FTPS
  • File locking
  • File management
  • File preview
  • File recovery
  • File sharing
  • File versioning
  • Folder sharing
  • Full text / OCR search
  • Granular file/folder access
  • Group permissions
  • HIPAA compliant activity monitoring
  • Microsoft Outlook add-in
  • Mobile access
  • Multi-factor authentication support
  • Multiple Data Stores
  • Password policy controls
  • Remote backup & DR ready
  • Responsive image viewer
  • Role based administration
  • Security & encryption
  • Unlimited users
  • Virus & security scans
  • WebDAV
View All Features

Benefits

• Enables businesses to manage and share large files with employees and external users
• Allows users to access files securely from anywhere
• Helps users customize files and supports user access permissions
• Allows administrators to keep track of user activity
• Supports developer APIs which help users modify and control their software