This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

UserVoice vs Canny Comparison

Add to Compare

Compare similar apps

Bitrix24 logo

Bitrix24

4.0

Zendesk logo

Zendesk

4.4

Sprinklr logo

Sprinklr

4.2

LiveAgent logo

LiveAgent

4.7

Freshdesk logo

Freshdesk

4.5

Zoho CRM logo

Zoho CRM

4.3

Good recommendations?

Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

Category Leaders

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

36

19

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

5

4

3

2

1

25

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

RR

Ranvir R.

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.

ET

Ekaterina T.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Evan H.

Pros

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it.

AB

Alex B.

It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.

LM

Lisa M.

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Michael V.

Cons

We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.

NA

Neesa A.

The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.

NT

Nick T.

When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.

CM

Ching-Mei C.

Cons

In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

AK

Amit K.

Beware - they refuse to listen to top-voted feedback.

AK

Amit K.

Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.

Johann K.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features41
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Gantt/Timeline View
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Mind Maps
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Negative Feedback Management
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Project Management
  • Real Time Analytics
  • Release Planning
  • Requirements Management
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features23
  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Gantt/Timeline View
  • Idea Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Mind Maps
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Negative Feedback Management
  • Polls/Voting
  • Prioritization
  • Product Data Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Project Management
  • Real Time Analytics
  • Release Planning
  • Requirements Management
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations53
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations4
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Zapier
  • Zendesk