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Confluence vs Canny Comparison (2026)

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Good recommendations?

Confluence logo

Confluence

Canny logo

Canny

Overview

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

5.42

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.7K

5

4

3

2

1

2.1K

1.3K

246

31

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.6

77

5

4

3

2

1

50

24

1

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

“I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs.”
IW

Isla W.

Mid-level Operations Manager

“Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly.”
SM

SAJJAD M.

Logistics Manager

“Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues.”
LM

Lilyana M.

Planning and Sustainability Professional

Pros

“The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development.”
Verified reviewer profile picture

Barbara M.

VP of Customer Success

“The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration.”
MS

Melanie S.

CX

“From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions.”
Verified reviewer profile picture

Barbara M.

VP of Customer Success

Cons

“You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin.”
LH

Leslie H.

Founder

“At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature.”
TD

Tom D.

Support Executive

“Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first.”
LH

Leslie H.

Founder

Cons

“Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC.”
FC

Freeman C.

Customer Success Manager

“There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers.”
TM

Tom M.

Product Manager

“Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team.”
JS

Johanna S.

Product Manager

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features124
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Bills of Material
  • Blogs
  • Brainstorming
  • Brand Guidelines
  • CRM
  • Calendar Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Security
  • Diagramming
  • Digital Asset Management
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Indexing
  • Information Governance
  • Innovation Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Data Collection
  • Multiple Projects
  • Order Management
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Production Scheduling
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • User Management
  • Version Control
  • Visualization
  • WYSIWYG Editor
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Automation
  • Workflow Management
  • Total features34
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Bills of Material
  • Blogs
  • Brainstorming
  • Brand Guidelines
  • CRM
  • Calendar Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Security
  • Diagramming
  • Digital Asset Management
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Indexing
  • Information Governance
  • Innovation Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Data Collection
  • Multiple Projects
  • Order Management
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Production Scheduling
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Team Collaboration
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • User Management
  • Version Control
  • Visualization
  • WYSIWYG Editor
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations21
  • Asana
  • Balsamiq
  • Bitbucket
  • ClickUp
  • Discord
  • Docusign
  • Evernote Teams
  • GitHub
  • Gliffy
  • Google Calendar
  • Google Chrome
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • JIRA Service Management
  • Jira
  • Lucidchart
  • Microsoft Entra ID
  • Microsoft OneNote
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Miro
  • Okta
  • OneLogin
  • Rewind
  • Slack
  • Trello
  • Twilio Segment
  • Zapier
  • draw.io
  • Total integrations14
  • Asana
  • Balsamiq
  • Bitbucket
  • ClickUp
  • Discord
  • Docusign
  • Evernote Teams
  • GitHub
  • Gliffy
  • Google Calendar
  • Google Chrome
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • JIRA Service Management
  • Jira
  • Lucidchart
  • Microsoft Entra ID
  • Microsoft OneNote
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Miro
  • Okta
  • OneLogin
  • Rewind
  • Slack
  • Trello
  • Twilio Segment
  • Zapier
  • draw.io

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