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UserVoice vs Bitrix24 Comparison (2026)
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Overview
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
Bitrix24 CRM has everything you need to acquire leads, turn them into deals, receive payments, manage inventory, e-sign documents, run marketing campaigns, increase customer engagement, grow customer retention, and track sales metrics. Try our free plan with unlimited users today!
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
70
5
4
3
2
1
38
21
8
1
2
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.2
1K
5
4
3
2
1
467
360
120
29
30
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this appPros
“It is easy to manage the ideas, respond to users, and send messages.”
SS
Sam S.
UX Designer
“Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay.”
SS
Sam S.
UX Designer
“The knowledge board and upvoting features are easy to use.”
SS
Sam S.
UX Designer
Pros
“It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach.”
Nurudeen O.
Business Outreach Analyst
“I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform.”
Peter C.
Regional Director of Business Development
“You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage.”
Nurudeen O.
Business Outreach Analyst
Cons
Not enoughreviews yet
Cons
“The interface can feel cluttered and overwhelming, especially for new users.”
SB
Sifiso B.
Project Manager
“It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.”
AU
Adrian U.
CEO
“It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses”
MM
Mathew M.
Summer Talent Intern
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review13 days ago
Key features
- Total features40
- AI Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Custom Domains
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- Gantt/Timeline View
- Idea Management
- Idea Ranking
- Ideation
- Knowledge Base Management
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Polls/Voting
- Prioritization
- Product Data Management
- Product Roadmapping
- Project Management
- Real-Time Analytics
- Requirements Management
- Segmentation
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics
- Widgets
- Workflow Management
- eCommerce Management
- Total features180
- AI Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Custom Domains
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- Gantt/Timeline View
- Idea Management
- Idea Ranking
- Ideation
- Knowledge Base Management
- Mind Maps
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Polls/Voting
- Prioritization
- Product Data Management
- Product Roadmapping
- Project Management
- Real-Time Analytics
- Requirements Management
- Segmentation
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics
- Widgets
- Workflow Management
- eCommerce Management
Integrations
- Total integrations9
- 3CX
- Adobe Acrobat
- Asterisk
- Calendly
- Claude
- Fivetran
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Visual Studio
- Miro
- MySQL
- QuickBooks Online
- Salesforce Sales Cloud
- Stitch Labs
- Stripe Billing
- SurveyMonkey
- Tray.io
- Twilio
- Zapier
- Zendesk Sell
- Zendesk Suite
- Total integrations20
- 3CX
- Adobe Acrobat
- Asterisk
- Calendly
- Claude
- Fivetran
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Visual Studio
- Miro
- MySQL
- QuickBooks Online
- Salesforce Sales Cloud
- Stitch Labs
- Stripe Billing
- SurveyMonkey
- Tray.io
- Twilio
- Zapier
- Zendesk Sell
- Zendesk Suite
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