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Weave vs Doctible Comparison

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Good recommendations?

Weave logo

Weave

78pts

Overview

Category Leaders

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to...

Category Leaders

Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

249

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

518

5

4

3

2

1

300

128

43

18

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.8

260

5

4

3

2

1

224

29

3

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.

Pros

I have used Docktible for several years and very successfully built a great set of honest reviews. Also, it's quick and easy to deal with customers with issues.
We love that we can contact our patients thru text and our patients love the reminders and ease of communication with us.
The integration with ChiroTouch is great. The ease that our patients have in leaving a review is also great.

Cons

Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

Cons

They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment.
I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to connect with our scheduling system, Revolution (REV).
Sometimes I have to log in and out to refresh the messages in the inbox. The broadcast text had limited characters ( but I think that is fixed now).
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features116
  • 2-Way Messaging
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio Calls
  • Automated Attendant
  • Automated Responses
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Client Database
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Dental Practice Management
  • Discussions/Forums
  • Electronic Payments
  • Email Campaign Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • For Healthcare
  • Forms Creation & Design
  • HIPAA Compliant
  • IVR
  • Interaction Tracking
  • Landing Pages/Web Forms
  • List Management
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • PBX
  • Patient Engagement
  • Patient Intake
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Personalization
  • Progress Tracking
  • Project Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Two-Way Communication
  • Visual Analytics
  • Voice Mail
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features69
  • 2-Way Messaging
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio Calls
  • Automated Attendant
  • Automated Responses
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Client Database
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Dental Practice Management
  • Discussions/Forums
  • Electronic Payments
  • Email Campaign Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • For Healthcare
  • Forms Creation & Design
  • HIPAA Compliant
  • IVR
  • Interaction Tracking
  • Landing Pages/Web Forms
  • List Management
  • Live Chat
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • PBX
  • Patient Engagement
  • Patient Intake
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Personalization
  • Progress Tracking
  • Project Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Two-Way Communication
  • Visual Analytics
  • Voice Mail
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations2
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier