Weave vs Covetrus Impromed

Vagaro

Carepatron

Acuity Scheduling

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Office Manager

So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been.

Managing Partner

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

Business Administrator

Our office enjoys using the software and Weaves customer service is always excellent and quick to respond.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Archiving & Retention

Audio Calls

Automated Attendant

Automated Scheduling

Availability Indicator

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Call Conferencing

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reminders

Call Reporting

Call Routing

Call Tracking

Call Transfer

Chat/Messaging

Client Database

Client Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Credit Card Processing

Customer Database

Customer Experience Management

Customer History

Customer Support

Customizable Branding

Customizable Caller ID

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Dental Practice Management

Discussions/Forums

Electronic Payments

Email Campaign Management

Email Management

Email Marketing

Email Reminders

Engagement Tracking

Event Calendar

Fax Management

Feedback Management

File Sharing

File Storage

Forms Creation & Design

For Physical Therapy

HIPAA Compliant

Interaction Tracking

List Management

Live Chat

Messaging

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Location

Multi-User Collaboration

Negative Feedback Management

Onboarding

On-Demand Recording

Online Booking

Online Payments

Online Scheduling

Online Voice Transmission

Patient Engagement

Patient Intake

Patient Scheduling

Payment Processing

Payment Reminders

Performance Metrics

Personalization

Practice Management

Progress Tracking

Project Management

Ratings/Reviews

Real-Time Analytics

Real-Time Chat

Real-Time Notifications

By industry, Weave reviewers are most commonly professionals in medical practice (36%). The most frequent use case for Weave cited by reviewers is appointment reminder (52% of reviewers).

Users and use cases

Reviewers appreciate being able to select only the services they need, which helps avoid unnecessary costs. Some users say the initial price is lower than competitors, but some reviewers report frequent price increases and extra fees. Some users feel the overall cost can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

Value for money

The Weave integrations most frequently cited by reviewers are: Dentrix (a dental product rated 4.9 out of 5 for its integration with Weave) and Eaglesoft (a dental product, 4.9).

Integrations

Weave is an appointment reminder tool offering key features such as confirmations/reminders, SMS messaging, real-time notifications, appointment management, HIPAA compliance, and mobile access, among others.

Weave

Web-based

iPad

Android

Windows

iPhone

Lighthouse 360

Solutionreach

RingEX

Adit

Yapi

Demandforce

Mango Voice

Birdeye

WhatsApp

Ultimate

Elite

Frequent glitches and outages

office

Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds.

Dentist

Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

86% of reviewers feel negative about Bugs and Issues. Reviewers report recurring software glitches, such as system freezes, syncing problems, and message delivery failures, which disrupt their workflow. They say that updates often introduce new bugs, requiring frequent restarts or troubleshooting. Some users mention that outages and connectivity issues can lead to missed calls or lost data, impacting business operations. They feel that technical support is slow to resolve these problems, and that ongoing bugs create frustration and inefficiency.

Slow and inconsistent customer service

60% of reviewers feel negative about Customer Support. Reviewers say it is difficult to reach support, with long hold times and delayed responses to issues. Some users report that customer service representatives often provide generic answers or transfer calls without resolving problems. They indicate that follow-up is lacking, and that it can take multiple attempts to get help. Users feel that the lack of effective support makes it challenging to address technical issues promptly, leading to ongoing frustration.

Unreliable phone system experience

Owner, Physical Therapist

The UNRELIABLE service, the fact that my texting capability got hacked and then Weave had ME resolve it with filling out forms and couldn't guarantee it wouldn't happen again, and the POOR customer service (had to wait a LONG time to even get anyone on the phone, then was often told "oh, that's not my department" and then I would get a help article emailed to me (which is the same help article I had access to with a quick search before I reached out to support).  

Practice Manager

Cordless phones always have unresolved issues; broken calls, phones don't work for 30 minutes here and there; customer support only does so much and issues are never resolved.  

45% of reviewers feel negative about Phone Support. Reviewers indicate frequent issues with dropped calls, poor call quality, and difficulties with transferring or holding calls. Some users report problems with phone setup, inconsistent voicemail functionality, and complications when using the mobile app for calls. They say that managing multiple locations or extensions can be confusing, and that unresolved technical issues often disrupt daily operations. Users feel that these challenges make it hard to rely on the phone system for consistent business communication.

Streamlined office communication

Dental assistant

Convenient communication with coworkers in a busy practice.

90% of reviewers feel positive about Communication. Reviewers appreciate how the platform consolidates internal and external communications, allowing for quick messaging between staff and with clients. They say the system saves time by centralizing all communication channels, reducing the need to switch between tools. Some users report that inter-office messaging is efficient, especially in busy practices, and that the platform improves coordination among departments. They find that reliable communication options, both in and out of the office, are essential for maintaining workflow and reducing missed connections.

Robust business texting capabilities

Office Administrator

As stated before, the texting and communications aspect of Weave is awesome.

85% of reviewers feel positive about Texting Features. Reviewers appreciate the ability to send and receive texts from workstations and mobile devices, which they say is essential for modern client communication. They find that texting is a preferred method for many clients, making appointment reminders and quick updates more effective. Some users report that features like accepting photos, automated texts, and easy message management help keep communications organized. They value the convenience of responding to clients even when out of the office, improving responsiveness and satisfaction.

Intuitive and accessible interface

Ease of use and can be user friendly for users of all ages

Marketing Director

86% of reviewers feel positive about Ease of Use. Reviewers indicate that the software is user-friendly on both desktop and mobile devices, making it easy to navigate and perform daily tasks. They appreciate features like simple sign-in, clear dashboards, and the ability to stay connected from anywhere with internet access. Some users say that regular updates have improved the interface and that the system simplifies their workflow. They find that even less tech-savvy staff can quickly learn to use the platform, which helps streamline office operations.

Comprehensive client interaction tools

Managing Optometrist

I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere.

AR specialist

Weave helps to maintain patient confirmation and communication in order to help us keep a full schedule and to allow patients to communicate with us on the fly without having to call during the day when they may be at work.

84% of reviewers feel positive about Client Support. Reviewers appreciate having an all-in-one system for patient communication, including texting, calls, and reminders, which streamlines daily workflows. They indicate that features like instant caller ID, cloud-based access, and integration with practice management software allow them to respond quickly and personally to patients. Some users say the ability to manage communication remotely and send digital forms improves efficiency. They find that automated appointment confirmations and easy access to patient information help reduce no-shows and enhance the overall patient experience.

It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.

Dental Assistant

It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders.

Patient Coordinator

Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Director of Operations

They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete.

APRN

It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems.

Physical therapist

We’ve been using Weave for our physical therapy practice, and it has been an absolute game-changer. When a catastrophic flood destroyed our clinic, including all our equipment, computers, and phones, Weave truly saved us. Because everything is cloud-based, we were able to stay connected with our patients without interruption.

Director of IT

We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...

Manager

The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen.

Peer support specialist and drug counselor

Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money

We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software.

Vet Tech

It is a great communication tool and has many features like scheduling and appointment management.

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Associate Veterinarian

Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold.

Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need.

It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.

Assistant Manager

In addition, you have the option for mass texting and sending forms for patients prior to scheduling.

Vet Tech, Practice Manager and Receptionsit

Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue.

We also use them as our fax service, so we were able to drop the old company we were using for faxes.

We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call.

Owner

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Weave vs Covetrus Impromed Comparison (2026)

Weave

Covetrus Impromed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives