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ServiceNow Problem Management
5
20
4
18
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT problem management
Table of Contents
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ServiceNow Problem Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ServiceNow Problem Management overview
What is ServiceNow Problem Management?
ServiceNow Problem Management empowers organizations to effectively find and fix persistent IT issues, minimizing the impact of service disruptions before they escalate. ServiceNow also facilitates the acceleration of root cause resolution by correlating problems and coordinating workflows, and aims to eliminate recurring incidents by allowing for proactive mitigation and prevention of problems. ServiceNow Problem Management not only addresses current issues but also employs remediation plans, out-of-the-box best practices, automated notifications, and real-time analytics to improve service reliability and efficiency.
Starting price
Alternatives
with better value for money
ServiceNow Problem Management’s user interface
ServiceNow Problem Management reviews
Overall rating
4.4
/5
42
Positive reviews
72
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.72/10
5
4
3
2
1
20
18
4
0
0
Vidya P.
Devops Engineer
SREEHARI D.
software eningeer
Vidya P.
Devops Engineer
Fady E.
customer service representative
Who uses ServiceNow Problem Management?
Based on 42 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
ServiceNow Problem Management's key features
Most critical features, based on insights from ServiceNow Problem Management users:
All ServiceNow Problem Management features
Features rating:
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Per year
ServiceNow Problem Management integrations (2)
Integrations rated by users
We looked at 42 user reviews to identify which products are mentioned as ServiceNow Problem Management integrations and how users feel about them.
Integration rating: 5.0 (1)
“Useful for putting meetings into calendars.”
William M.
Graduate Business Analyst
Integration rating: 4.0 (1)
ServiceNow Problem Management support options
Typical customers
Platforms supported
ServiceNow Problem Management FAQs
ServiceNow Problem Management has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
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