App comparison
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ServiceNow Problem Management
5
20
4
18
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT problem management
Last updated: August 2026
ServiceNow Problem Management Alternatives & Competitors (2026)
Top 9 free alternatives
Action1
Patching That Just Works
0.7
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Application Security
5/5
Access Controls/Permissions
4.8/5
Alerts/Notifications
4.6/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
NinjaOne
Cloud-based unified IT operations platform for MSPs
0.4
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.6/5
Alerts/Notifications
4.4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
Iru
Collapse the IT stack with Iru.
0.4
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
App Management
4.7/5
Application Management
4.6/5
Access Controls/Permissions
4.6/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
0.4
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
JumpCloud
Cloud-based identity, device & access platform for SMBs
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Access Certification
4.6/5
Activity Dashboard
4.6/5
Access Management
4.5/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
Freshservice
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
N-central
On-premise and hosted RMM software for MSPs
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.2/5
Active Directory Integration
4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.6
Value for money
Starting price
No pricing info
0.5
Functionality
Access Certification
5/5
Accounting
5/5
Access Management
4.9/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
Value for money
Starting price
No pricing info
Functionality
Agile Methodologies
4.8/5
Activity/News Feed
4.7/5
Accounting
4.4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
AI/Machine Learning
4.7/5
API
4.7/5
Activity Dashboard
4.6/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Backup and Recovery
5/5
Asset Tracking
4.8/5
Automatic Scans
4.7/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Archiving & Retention
4.8/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Escalation
4.7/5
Alerts/Notifications
4.6/5
Access Controls/Permissions
4.4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
Widest application monitoring support for enterprises & SMBs
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Escalation
4.8/5
Alerts/Notifications
4.7/5
Application-Level Analysis
4.7/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
API
5/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Self Service Portal
5/5
Security Tools
4.6/5
Remote Access/Control
4.5/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Activity Tracking
4.8/5
IT Asset Management
4.6/5
Incident Management
4.6/5
Top Features
Dashboard
5/5
Incident Management
5/5
Ticket Management
5/5